Hello, no problem with Brett. The service check-in area was very busy, but I stood in the room for approx ten mins and no one even acknowledge that a new customer had walked through the door. After a few more mins, I approached one of the service desks (Brett), stating I had an appointment. Just seems a little disorganized. Thanks for your time.
12/10/2018
Brian B. VERIFIED CUSTOMER
Brett is always going above and beyond. It's a pleasure to walk in and see him!
12/9/2018
Tara Z. VERIFIED CUSTOMER
Cameron kept me informed throughout the process even though it was a very busy day. Always happy with service.
12/9/2018
Nancy R. VERIFIED CUSTOMER
Austin is very personable, a fine addition to your staff. He goes out of his way to be helpful.
12/9/2018
Raymond B. VERIFIED CUSTOMER
I bought a 2011 Hyundai Sonata on November 17. I was getting a knocking noise coming from the front end. Took it in on December 7th and had to have a tie rod replaced. I would think that with all the checks that are suppose to be done on the car before it goes onto the lot, that it would have been checked. The service getting it repaired was great, but 8 hrs out of my day for something that shouldnt have been wrong in the first place kind of erks me.
12/9/2018
Allan P. VERIFIED CUSTOMER
Cameron was very apologetic when those who scheduled my appointment gave multiple incorrect info.
12/9/2018
Leslie K. VERIFIED CUSTOMER
Austin did a great job. However the overall ability to contact your service department reps is awful. This is not any of your reps fault because I know they are working their tails off. It took us two full days to get anyone to get back to us about the status of our odyssey. This is ridiculous. When I make an appointment for my vehicle to he looked at I expect it to be done that day and a diagnosis determined. This was not the first time this has happened. My husband had to take three hours of his time to help the mechanic to diagnose the problem. We are highly disappointed in the difficulty it is to contact someone and should not days hours to do this.
12/9/2018
Elizabeth W. VERIFIED CUSTOMER
Cameron has amazing customer service. Always a pleasure when he is there to handle my service needs.
12/9/2018
Delmas W. VERIFIED CUSTOMER
On a scale of 1-10, this Service Manager is a “100!” My wife and I sincerely appreciate his professionalism and commitment to meet the needs of the customer! I realize he has an exceptional supporting cast and we appreciate their commitment, as well! Thanks Honda Team!
12/9/2018
Donald W. VERIFIED CUSTOMER
Very nice and informative.
12/9/2018
Chris P. VERIFIED CUSTOMER
Had 11:30 appointment for oil change and tire rotation. Arrived 10 minutes early. Wasn't done until 1:45.
12/9/2018
Mary P. VERIFIED CUSTOMER
Fantastic customer service! Thank you.
12/9/2018
Ervin M. VERIFIED CUSTOMER
Very timely service.
12/8/2018
Taylor B. VERIFIED CUSTOMER
Austin was very friendly and prompt.
12/8/2018
Delmas W. VERIFIED CUSTOMER
I am a Ford and Honda Owner. Honda Service is the best, Hands Down! My schedule is very unpredictable, so I handle personal business when possible. When it comes to service, Team Honda goes out of their way to provide Exceptional Customer Service. At my Ford Service Department , I feel like devalued. Whenever possible, I will be using Team Honda!
12/8/2018
Marilyn P. VERIFIED CUSTOMER
Cameron was an excellent service assistant, he does a great job in a friendly & efficient manner. My huge major complaint has to do with getting through to the service dept by phone. I am a long-distance phone call away. Previously, there was a toll-free number available to talk to someone about a car issue. When I called the long-distance number mid-day, mid-week, it was answered by an operator who offered to transfer the call. I asked for a direct line number to talk to someone in service dept, she said there was no direct number & that she'd connect me. I sat on hold for NINETEEN minutes until a live person answered. That is INCREDIBLY POOR customer service, so please let management know. I do NOT want a follow-up phone call following this complaint. I would just like some consideration to changing your in-coming phone calls method.
12/8/2018
Linda L. VERIFIED CUSTOMER
Cameron was very helpful with answering my questions.
12/8/2018
Steven F. VERIFIED CUSTOMER
Cameron offered a pleasant demeanor and professional assistance. Thank you
12/8/2018
Milo M. VERIFIED CUSTOMER
Very professional and courteous staff no doubt! But everyone is a slave to paperwork and computers. Wait times are too long and the team needs more help. Satisfied with the services but I find other places for service usually because waits are too long at West Hills.
12/8/2018
Brittany K. VERIFIED CUSTOMER
Brett was very helpful and answered all my questions. He also ensured my car received all the maintance it needed and what I would need to be mindful of for my next visit. Over all I was pleased with the service I received today and will definitely be returning for my future car needs.