It was his second or third day I guess and he did well. I always get my oil changes and service done at Honda and it was smooth and routine. Patrick did a good job. Thank you.
10/24/2018
Kathleen H. VERIFIED CUSTOMER
Brett was very professional and my car was ready before he said it would be. I've been a West Hills customer since 2005. Love it
10/24/2018
Dylan M. VERIFIED CUSTOMER
She was great. Lovely lady
10/24/2018
Eugene T. VERIFIED CUSTOMER
Courteous, professional, and pleasant to work with.
Signed, Donna Terryll.
10/23/2018
Dolores H. VERIFIED CUSTOMER
Richard was very kind in apologizing for the one-hour delay in getting my car back. Although he told me originally that the work would take an hour to an hour and 15 minutes, it took darn near 2-1/2 hours and he seemed quite concerned at this unreasonably delay.
10/23/2018
Eva W. VERIFIED CUSTOMER
Everything went smoothly and it was done within the time frame I was quoted
10/23/2018
Diana B. VERIFIED CUSTOMER
It took over twice as long to replace just my passenger side view mirror. I was told it would take about an hour and it took way over two hours. No one even came to get me when it was finally done; I had to go ask and wait another 15 minutes to get my car.
Everyone was very friendly!
10/23/2018
Tanner G. VERIFIED CUSTOMER
It’s far too costly
I also didn’t get my oil sensor reset...i got home still says 20% will have to bring it back...you guys will take care of it..just bummed about the cost...your prices have gone up..unfortunate
10/23/2018
Stephenie B. VERIFIED CUSTOMER
James is awesome
10/23/2018
Jessica C. VERIFIED CUSTOMER
Ashley wasn't the one who helped me while I was there but she did call. The assistant manager was pleasant and got my vehicle back to me while she was busy.
10/23/2018
Elaine S. VERIFIED CUSTOMER
It’s always a pleasure to deal with Brett and be confident my car and concerns are in good hands with him. He was so helpful in reminding me I could get my extended warranty refund and talking to finance to get that accomplished. Then I was so happy to see Ryan back at WH Honda! And he helped me with info on renewing my service maintenance contract and also talked to the finance dept to get that done.
10/22/2018
Linda B. VERIFIED CUSTOMER
Very pleased with service. James kept us informed.
10/22/2018
John C. VERIFIED CUSTOMER
Ashley was very professional and informative about the process as well as future concerns with my maintenance on my Honda Fit...
10/22/2018
John H. VERIFIED CUSTOMER
great help!
10/22/2018
Jahnoah K. VERIFIED CUSTOMER
Ashley was very pleasant to work with. She gave me the impression that She liked her job, didn't make me feel stupid for asking questions and was cheerful. She was very accurate in the timing of when my vehicle would be ready too. I am happy with the service I received.
10/22/2018
Kathleen B. VERIFIED CUSTOMER
Austin and Kelani (sp) were wonderful to work with. Both explained every step in the process of the strut replacement. I am more than happy with West Hills. You stepped right up with no hemming and hawing to fix this matter on a new (9'000 miles/ less than year old) manufacturing issue. Austin even offered to have strut expressed to dealership rather than a 5-7 day wait.
Thank you for hiring both these men They are both stellar customer satisfaction members of your team.
10/22/2018
Larry G. VERIFIED CUSTOMER
Thank you for explaining the additional service needed so well. I know it takes additional time for those of us who do not quite understand how mechanical things work. A good lesson. Sharon Grittman
10/21/2018
Brian L. VERIFIED CUSTOMER
Great customer service and very friendly. Thanks.
10/21/2018
Todd S. VERIFIED CUSTOMER
Your mark-up on parts is way too high, even among Honda parts departments. I realize you need to make a profit on parts but the O2 sensor you installed was marked up $100 over what I could find on-line at other HONDA stores. If you are following Honda North America pricing policy, I’ll find another brand and get rid of my 3 Honda’s.
10/21/2018
Josephine D. VERIFIED CUSTOMER
Cameron is consistently very professional, helpful and thoughtful.