Cameron was kind, friendly, and personable. He was patient in explaining services and things to me when I was confused. Had a wonderful experience!!
10/21/2018
Anna P. VERIFIED CUSTOMER
Brett is an awesome advisor. He helps me take great care of all my vehicles.
10/21/2018
Roger F. VERIFIED CUSTOMER
Cameron did a great job. My complaint is the poor work quality of the mechanics.
10/21/2018
Peter S. VERIFIED CUSTOMER
I really liked Austin, good guy. Unfortunately, the new key fob doesn't work, which is the reason why I went in. Shame on me for not testing before I left.
10/20/2018
Elva B. VERIFIED CUSTOMER
Brett is always fantastic!!
10/20/2018
Marlene P. VERIFIED CUSTOMER
Good Job and keep it up. Satisfied customers are always in your favor.
10/20/2018
Charles B. VERIFIED CUSTOMER
Cameron and the rest of the team at West Hills gave exemplary service. The wait time was as expected and I have high compliments on your waiting area. Very comfortable, clean and quiet.
10/20/2018
Donna M. VERIFIED CUSTOMER
Excellent and efficient service.
10/20/2018
Carolyn S. VERIFIED CUSTOMER
The guy that checked me in was nice and pleasant but my frustration was being told my car would be ready at 2:00, I called 4 times trying to see what the status was and why I hadn’t received a call and it was 6:00. I left messages and no one returned my calls, I sat on hold a couple of times for a long time, once being disconnected. I feel this is poor customer service when your given a time and no one calls to let you know what’s going on, calls aren’t returned and you can’t get through. Just a quick phone call to let someone know they are still working on it and it’s going to take longer would of been sufficient.
10/20/2018
Judith D. VERIFIED CUSTOMER
I am waiting (night driving) to see if my Auto Function (High Beams) is Operating Correctly. Indicator Light does not seem to support this.
10/20/2018
Christina W. VERIFIED CUSTOMER
While I was completely satisfied with how Brett handled the mishap of my service agreement I’m still a little upset that after two previous calls to the service department and providing all my information to get a firm confirmation that my Acura care was not honored through Honda I know Brett was conversing with management and said that he would talk to the original person, Amy, so there were no more issues for future Acura owners who had the service agreement. I appreciate again what Brett did to rectify the situation and I will be back to have fiture maintenance done. If you could eventually work with Acura it would probably yield more customers in the long run. Thank you
10/20/2018
Claudia A. VERIFIED CUSTOMER
James was friendly, personable, and a true professional.
Thank you very much for great service, as always!
Claudia A
10/20/2018
Kathleen H. VERIFIED CUSTOMER
So far I haven't checked the dip stick yet. :)
10/20/2018
Salvador J. VERIFIED CUSTOMER
Austin Almaden was excellent, first time that I see a professional customer service. Nice! Good job he is doing great!!
10/20/2018
Angela L. VERIFIED CUSTOMER
We just moved here from San Antonio, Tx and this was our first experience with your service department. Austin was great to work with and kept us informed about everything being done with our van from start to finish. We will definitely be returning customers. Keep up the great work!
10/20/2018
James S. VERIFIED CUSTOMER
Austin was above and beyond our expectations in every way.
We would gladly recommend West Hills Honda to others.
10/20/2018
Gary R. VERIFIED CUSTOMER
Ashley was very helpful.
10/20/2018
Michele H. VERIFIED CUSTOMER
Cameron was very helpful.
10/19/2018
Lindsey C. VERIFIED CUSTOMER
You are absolutely so sweet and gentlemanly and I appreciate it very very much.
10/19/2018
Tim S. VERIFIED CUSTOMER
Brett treats each customer with the highest respect possible and patiently answers all questions. Walking into the place where one drops off one's vehicle for service is where customers are treated like royalty. Will gave me a ride to get a loaner car and was exceedingly courteous as well. I admire the caliber of the staff.