I really do not like doing serve us at all. If I am unhappy, I will state my unhappiness right then and there. So, please in the future do not send me surveys.
9/22/2018
Don B. VERIFIED CUSTOMER
Brett was great and very helpful
My problem with the dual exhaust having one side 2 inches lower than the other on the Accord has still not been taken care of as they say they can’t. I will take it to an exhaust expert and hopefully he will see if he can solve the problem but you cannot do. I would be glad to talk to someone especially the service manager anytime soon
9/21/2018
Norman S. VERIFIED CUSTOMER
Great service
9/21/2018
Thomas R. VERIFIED CUSTOMER
I have multiple levels of compliments, starting with the sales efforts of Joshua and Colin, the support of their efforts by Vanessa, and the processing of the forms by David. Joshua and Colin did excellent work for me and my wife, driving, letting us drive, and completely explaining the details and complexities of the vehicle operation.
The purchase was last Friday, 9/14, and Wednesday 9/19 I had a concern about a mechanical aspect of the car. After hours, and while on his way home, Jamie responded quickly and arranged for a service appointment for me Thursday morning at 10:00AM. He checked on the process with the service department and with me, which added confidence about the care and professionalism of the West Hills Honda dealership.
Austin handled the transition of the vehicle into the service department, very effectively, communicating to your service staff the concerns I had. When the vehicle evaluation was completed, there was no problem with the vehicle which they could confirm. The balance of the appointment ended with your new customer (that's me !) being completely satisfied.
All around, WELL DONE ! ! ! And, Thank you !
Also, the CR-V is a joy to drive ! ! !
Thomas R
9/21/2018
Michael L. VERIFIED CUSTOMER
Brett was excellent as always. He is a true asset to your organization. Thanks.
9/21/2018
David L. VERIFIED CUSTOMER
Very pleased with service from check-in to shuttle service home, shuttle service return to dealer and checkout. Everyone helpful polite and knowledgeable. I was kept informed of status and why completion was delayed. Have never been disappointed in the years I have been going there. Definitely recommend.
9/21/2018
Domenick B. VERIFIED CUSTOMER
Appeared highly competent and service was quick look forward to continued service
9/21/2018
Sophia P. VERIFIED CUSTOMER
Always has a smile on his face. Asks about my day and how things are going. Very welcoming.
9/20/2018
David R. VERIFIED CUSTOMER
Very friendly and explained what they were going to do car. When we picked up the car he went over the bill with us. Very professional.
9/20/2018
Pamela D. VERIFIED CUSTOMER
All the people I had contact with on the phone and service department were great but for the second time I am having to return because a check light comes on as I pull in my driveway. Add this to having to drive back again to get the car washed and all these trips add up.
9/20/2018
Leticia F. VERIFIED CUSTOMER
I was really happy with his friendliness and professionalism. I would recommend him to others.
9/20/2018
Susan N. VERIFIED CUSTOMER
Meghan was warm and welcoming in a room full of waiting customers. She was knowledgeable and thorough in solving my car problem. She scheduled a new appointment for me as well. She helped me and my aunt find my car. I appreciated her service.
9/20/2018
Alissa Y. VERIFIED CUSTOMER
The last two times my car has been serviced it had been returned to me with handprints on the inside of the door, the interior is tan..... super easy to see if you are looking. It would be great to have my car returned in the same condition as I left it, if not better.
9/20/2018
Jason M. VERIFIED CUSTOMER
Austin is a top notch service rep! West Hills Honda is very fortunate to have him as a part of their team! He is an excellent communicator and is definitely in his wheelhouse with providing customer service. I always look forward to seeing him Because I know he will take good care of me first and then my car. That is an outstanding quality! He is a fine young man and I am so glad he is my service rep. Thank you, Austin!
9/20/2018
Terri P. VERIFIED CUSTOMER
Everyone was very helpful. They were very busy but they took plenty of time to check me in and show me to the waiting room. They even gave me a complimentary coffee.
9/20/2018
Raymond K. VERIFIED CUSTOMER
Meghan was amazing. She is a great addition to your dealership.
9/20/2018
Shirley R. VERIFIED CUSTOMER
Very knowledgeable and very sweet.
9/20/2018
Val T. VERIFIED CUSTOMER
Everyone in the service department was outstanding. I was greeted promptly and treated very well. James was great, and so was the barista in the waiting area. Keep up the good work. I'll be back!