I was treated with respect. Unfortunately, that has not always been the case at West Hills Honda service department.
Austin, greeted me with a smile and a handshake. His demeanor was authentic, not a pre-programmed robotic persona I see so often in car dealerships.
Austin is a gem. Treat him accordingly.
9/8/2018
Chad G. VERIFIED CUSTOMER
Ashley was polite, courteous and professional in addition to being prompt in keeping me informed on the status of the work being done.
9/8/2018
Sharon R. VERIFIED CUSTOMER
Very pleased with Austin’s service
9/8/2018
Patricia R. VERIFIED CUSTOMER
Richard was very friendly and explained what services were going to be done on my car. He was so curteous to take me to the waiting area with a cup of coffee. Then took me to my finished car. Great service, very appreciated!
9/8/2018
Norma A. VERIFIED CUSTOMER
Meghan was very pleasant and accurate.
9/7/2018
Elizabeth N. VERIFIED CUSTOMER
Great experience- quick and complete. Worth the drive from Kingston
9/7/2018
Lynn H. VERIFIED CUSTOMER
Brett was friendly and polite. Explained everything very well. ?
9/7/2018
James B. VERIFIED CUSTOMER
Austin was very helpful and pleasant to deal with.
9/7/2018
Julie J. VERIFIED CUSTOMER
West hills Honda has always given superb service, Thank you.
9/6/2018
Dale A. VERIFIED CUSTOMER
Thank you for the prompt service.
9/6/2018
Donna W. VERIFIED CUSTOMER
Austin was great!
9/6/2018
Aura M. VERIFIED CUSTOMER
I usually work with James but since he was busy, Rich helped me. He was great! I appreciated the time he took to get both my vehicles in even though I only had one appointment and my CRV was having major issues. Your service department is the best I’ve ever worked with and a big reason I am a loyal Honda owner.
9/6/2018
David L. VERIFIED CUSTOMER
Very satisfied with service and on follow-up the next day, went out of his way to schedule appointment for work that was recommended during first visit. Excellent customer service.
9/6/2018
Mary F. VERIFIED CUSTOMER
I was told when I made the appointment that my car would be ready no later than 8pm. I got my car @ 9:25pm. Another couple in the lobby was told the same thing and they got their car at 9pm. Also I had to wait 35 minutes for a shuttle to Port Orchard. I've been coming for service since 2003 when I bought my first Honda. I use to recommend your service department. Now I would hesitate. Seems like you just want to get as much business in one night without any concern for the customer. Extremely disappointed.
9/6/2018
Camille W. VERIFIED CUSTOMER
My feedback is that Megan needs to NOT refer to her clients as "honey" and "dear". She's is NOT old enough to do that. I know she means well but it isn't having a positive impact for me.
9/6/2018
Geraldine D. VERIFIED CUSTOMER
I think Richard provided excellent customer service. The oil.change tool lomger than anticipated, because of that I went to purchase a breakfast sandwich and he even paid for it.
9/6/2018
Michele B. VERIFIED CUSTOMER
Was told my car would be ready pretty close to 5. Drove away at 6 pm. I get that sometimes it takes longer, but an hour? Without an update?
9/5/2018
Andy G. VERIFIED CUSTOMER
Overall great experience. Best dealership service experience I've had.
9/5/2018
Lee K. VERIFIED CUSTOMER
Thanks
9/5/2018
Marla M. VERIFIED CUSTOMER
I had questions even after I left and called Mr. Buckingham after i left and he helped me with explanations and answers to my questions. Thank you for your help.