I was completely satisfied with the service hyphen Austin did a great job, and took care of everything
8/28/2018
Joel D. VERIFIED CUSTOMER
Our service guy was amazing, we are just concerned that after only eight months of owning our vehicle that the battery is not performing the way it should be. It tested low I was told to just come back later and have it checked. I was not given a time frame on when it should be checked again or Reassured that the $40,000 car we just bought was going to run for another 6 months? This is very discouraging, I have owned many pre-owned vehicles and never had this issue
8/28/2018
Corey P. VERIFIED CUSTOMER
I scheduled an oil change and tire rotation through the online scheduler. Once I arrived and was helped by James I told him that I wanted an oil change and tire rotation. We even had a conversation about the fact I always have my tires rotated with each oil change. He even said that he does the same with his vehicle. He told me it would be about an hour. Two hours later he called my phone while I was sitting in the waiting lounge to tell me my car was ready. The moment he began to tell me that the tires didn’t need to be rotated so they weren’t. I then told him that I wanted the tires rotated and how much longer would that be? 10 minutes he said. I do not trust that he heard me or cared. Was itbecause I am a woman that he could smile at me and tell me my tires didn’t need rotation? The last service was 9,000 mi previously although he did not update the mileage on the current paperwork. He wrote the correct mileage on the work sheet. I am at a loss of trust.
8/28/2018
Camille W. VERIFIED CUSTOMER
Cameron was great! I was not disappointed in him at all. The scheduling desk should not have let me schedule a diagnostic for the afternoon because it can't happen.
8/28/2018
Frederick A. VERIFIED CUSTOMER
Thanks
8/28/2018
Jessica G. VERIFIED CUSTOMER
Great service!
8/28/2018
Nhu Mai. VERIFIED CUSTOMER
Aaron delivered superb customer service and answered all my questions.
8/28/2018
Sara G. VERIFIED CUSTOMER
Rental car problems :/
8/27/2018
Rizaldi M. VERIFIED CUSTOMER
Excellent
8/26/2018
John M. VERIFIED CUSTOMER
I brought my car into the shop and it was acting like it was starved for fuel. The RPM's would drop in the engine would sputter like it was only running on two or three cylinders. The same problem occurred in 2012 or 2013 and it was fixed. This time it wasn't fixed and I picked up the car and was told I have to drive it again until it did this and could be brought into the shop with this problem existing. Since it's annoying off problem the Practical effect is that I can't trust the car to take it anywhere. I'm certainly not satisfied with that service since I now have an untrustworthy car which means I can't take it farther than to the grocery store and back. To add to my unhappiness with the service it took 15 minutes to get my car back which I thought was an unreasonable amount of time to bring it from wherever it was worked on up to the front. I was not happy with the explanations and effort of the service department.
8/26/2018
Tina W. VERIFIED CUSTOMER
Super easy process. Ashley was very helpful and friendly. Glad to have found a new dealership I can trust. Thanks, Ashley!
8/26/2018
Dan K. VERIFIED CUSTOMER
I had made an appointment to have my windshield replaced and the appointment was not entered in the system. Now I have to return on another date to have my windshield replaced.
8/26/2018
Erik N. VERIFIED CUSTOMER
Friendly, professional and timely service.
8/26/2018
Donna L. VERIFIED CUSTOMER
Oil change done quickly considering I was a walk-in customer. Very pleased.
8/26/2018
Evette M. VERIFIED CUSTOMER
He has always provided excellent costumer service. He is professional and is a great listener to all my questions and concerns. I'm happy to know he now works in the service department!
8/26/2018
Sharon S. VERIFIED CUSTOMER
A perfect service appointment! The service advisor was professional but warm and kind — and my car was ready early. :)
8/26/2018
Ken P. VERIFIED CUSTOMER
Your people are knowledgeable, helpful and detail oriented. I’m always satisfied with the service.
8/26/2018
Eric T. VERIFIED CUSTOMER
The technician misdiagnosed my service situation and this almost resulted in me having to spend an extra $150. As a result I wasted an extra 2 hours at your facility. For a first time customer I wasn’t impressed with my experience.
8/26/2018
Kathleen G. VERIFIED CUSTOMER
Great job!
8/26/2018
Charles S. VERIFIED CUSTOMER
Outstanding customer service. Professional. Explained everything and kept me appraised of everything while I waited.