I went to west hills Honda to get my plates and stopped in to the service department to ask a question about the window visors I had installed when I purchased my new 2018 Honda Pilot because they were leaking and without any hesitation one of the service mechanics said let me see if we have it in stock and if we do I will replace it for you within 30 minutes. About five minutes later they came back said they did have them in stock and took the car to replace them. 30 minutes later they came and told me that my car was ready. Purchasing a car from West Hills Honda has been nothing but a pleasure. They have great staff and they are all willing to help you and are knowledgeable enough to either answer any questions you have or direct you to the person. Thank you West Hills Honda!!
8/21/2018
Tamara H. VERIFIED CUSTOMER
I ready working with ashley Egan
Today
8/21/2018
Hyrum W. VERIFIED CUSTOMER
Meghan did great, she helped move things along and provided clear expectations.
8/21/2018
Kathleen S. VERIFIED CUSTOMER
Getting people checked in and out quickly is a must. James was at a meeting today so we waited a bit.
8/21/2018
Richard S. VERIFIED CUSTOMER
I was received early for my appointment and finished early.Kept wellinformed on progress and findings. Well managed by Austin.
8/20/2018
Dwight B. VERIFIED CUSTOMER
Always great service and friendly staff.
8/20/2018
Mary H. VERIFIED CUSTOMER
Excellent service! THANK!
8/20/2018
Hector R. VERIFIED CUSTOMER
Ashley Egan is a wonderful person.she help me whit my problem and explain all about. I am grateful to her.
8/20/2018
Eddie T. VERIFIED CUSTOMER
Excellent communications between service rep and myself thru the entire servicing.
8/20/2018
Kathleen K. VERIFIED CUSTOMER
Appreciated the pre appointment preparations and the efficient check in. Lovely service getting me set up for a loaner car for the four hour appointment . Cheerful efficiency. Thank you Bryan!
8/19/2018
John B. VERIFIED CUSTOMER
Our oil change was completed in about an hour and a half. At that point our keys sat on Ashley's desk while she was away to meeting for about another 15 minutes until I when into the service area and inquired of the status. At that point a young gentleman went over the status of my pilot. In his explanation he informed me that there was a nail in our tire and to remove it would cost me $22 yes. I informed him that are warranty should have covered that and why would they return my car with a nail still in the tire safety issue!!! When the nail was discovered it should have been removed and plugged no questions asked!! Two and a half hours later our tire was plugged in our oil change was complete. Very disappointed with the two and a half hours we wasted
8/19/2018
Dennis B. VERIFIED CUSTOMER
Courteous and efficient
8/19/2018
Theresa A. VERIFIED CUSTOMER
Thanks so very for your explanation of what was needed for my car.. Truly a great experience. Amazing professional. Thank you very much for taking care of my family.
8/19/2018
Bryan W. VERIFIED CUSTOMER
Bryan did a good job. Your service is dreadfully slow. Took four hours plus to get a battery switched out. You guys are overbooked. I dread going to Honda.
8/19/2018
Charles B. VERIFIED CUSTOMER
Bret is great service manager. He should be promoted as soon as possible.
Would miss him in service department. Makes thing happen in service departments
8/19/2018
Alan H. VERIFIED CUSTOMER
Amazing service from Dale returning my call to set up my appointment to Brett helping at drop off. You have a very nice dealership and service area. Really appreciate the free coffee bar and free car wash. Will absolutely be back.
8/19/2018
Laura M. VERIFIED CUSTOMER
Richard was great
8/19/2018
Sabine R. VERIFIED CUSTOMER
Excellent customer service from her.
8/19/2018
Aaron C. VERIFIED CUSTOMER
Excellent service very easy to deal with.
8/19/2018
Dean J. VERIFIED CUSTOMER
Bryan took the time to address my concerns about my car. He was very professional and thorough on explaining about the paperwork that needed to be signed.