I made an appointment specifically to have my keys diagnosed, and the oil change was just to kill 2 birds with one ****. When I made the appointment I was told 2 hours would be sufficient. Upon arrival I was told you were overbooked with diagnostics and would need 5 hours. This is like the Seinfeld episode about reservations, and you failed to provide the service I expect. Not sure when I can return to have my problem solved, and am very disappointed in the situation.
8/7/2018
Milo M. VERIFIED CUSTOMER
Nice job thank you
8/7/2018
Lawan M. VERIFIED CUSTOMER
SHE DID A GREAT JOB HELPING ME.
8/6/2018
Joseph B. VERIFIED CUSTOMER
Austin is very personable and does his job well.
8/6/2018
Sarah P. VERIFIED CUSTOMER
Austin had very excellent customer service
8/6/2018
Robert G. VERIFIED CUSTOMER
Great job, completely satisfied
8/6/2018
Dotty R. VERIFIED CUSTOMER
Took 2 1/4 hrs and they still not absolutely sure what the problem is, however they told me how much it would cost to replace voice command module...wth...
8/5/2018
Norman T. VERIFIED CUSTOMER
Very professional. Outstanding customer service!
8/5/2018
Jomer S. VERIFIED CUSTOMER
Excellent customer service!
8/5/2018
Kathleen B. VERIFIED CUSTOMER
Ashley is a great representative for West Hills Honda! It was very busy on Friday,August 3 but she took care to respond to my needs in a thorough, professional and friendly warm manner. Thanks for having her on your team!
8/5/2018
Jo P. VERIFIED CUSTOMER
Excellent customer service, patient the ability to communicate well
8/5/2018
Alyson C. VERIFIED CUSTOMER
Super personable. Made an oil change about as amazing as can be. Extra points for how sweet he was with my dog????
8/5/2018
Desmond C. VERIFIED CUSTOMER
Well done Bryan.Thank you for keeping me informed and making this a good experience.
8/5/2018
Joey Y. VERIFIED CUSTOMER
Excellent service
8/5/2018
Randy W. VERIFIED CUSTOMER
He was very courteous and took care of everything.
8/4/2018
Beverly S. VERIFIED CUSTOMER
James has always gone out of his way to take care of me! Honestly there has been a couple a little glitches along the way. And he’s always stepped up and did whatever was necessary to fix the problem! Thanks James I really appreciate you!
8/4/2018
Dan K. VERIFIED CUSTOMER
I have serviced my three Hondas at West Hills Honda for 19 years. As always, today I received outstanding customer service at West Hills Honda.
8/4/2018
Sophia T. VERIFIED CUSTOMER
Everything went well with my air bag replacement and oil change. Bryan King had great costumer service and a positive attitude.