He was efficient, friendly and patient. He is a an asset to your team, I would recommend you to others.
8/2/2018
Georgia C. VERIFIED CUSTOMER
Thanks for great service today!
8/2/2018
Jacqueline G. VERIFIED CUSTOMER
While I am completely satisfied with Austin & the service technicians, actually arranging service was a challenge. It took four calls to get to someone who could schedule an appointment...over several days. Having worked in call centers before, that signals you have too few CSRs...especially during peak calling periods. How many abandoned calls do you have? If I didn't have the pre-paid service, I would have sought service elsewhere. Thank you and I appreciate the GREAT customer service from Austin & his colleagues.
8/2/2018
Scott C. VERIFIED CUSTOMER
Brett Buckingham exceed my expectations on all levels! From the minute I arrived he quickly recognized me, greeted me and knew exactly what I was back in for. The service and professional attention I've received over the years and entire 118,000+ miles life of my trusty 2013 Crossyour has both matched the vehicles performance and exceeded any type of customer service I've gotten in over 30 years of owning vehicles. From the coffee shop to the sales desk to the parts department to the service department, West Hills Honda without a doubt is the best dealership I've visited and had my car serviced at on the entire West Coast. Thank you Brett again for recommending and overseeing the "open heart surgery" (timing belt and more) on my beloved Crosstour and helping breath new life into her! May the Force be with you....ALWAYS. -Han Solo Capestany
8/2/2018
Karen A. VERIFIED CUSTOMER
Was very quick! And Meghan was very friendly and thorough
8/2/2018
Linda B. VERIFIED CUSTOMER
Always happy with Honda service. A Honda customer for many yrs.
8/2/2018
Grant H. VERIFIED CUSTOMER
All glory to God
8/2/2018
Cindy L. VERIFIED CUSTOMER
I was disappointed today, which is unusual. My key was not returned to me and is still missing. When I arrived to pick up my car, it wasn’t quite finished. I was left trying to find my car after I paid for it. And, three yellow zone findings had been serviced llate last year and should not have needed service so soon. Perhaps you are rushing too many aapointments through at once?
Cindy L
8/2/2018
Mark C. VERIFIED CUSTOMER
Took longer then expected but enjoyed the shuttle service which helped us make good use of our time.
8/1/2018
Dina J. VERIFIED CUSTOMER
First, we only came in for a diagnosis of the navigation. We got an inspection for over $100. You didn't fix the navigation problem, even though, you're a Honda dealer. You gave us estimates on our cabin and engine air filter changes at $100 for both. We picked up the air filters for under $20. Claimed we needed brake fluid changed as it was dirty. We had the brakes done not a month prior. When we stuck a finger in the fluid, wiped it on a white piece of paper, clear. Claimed we needed to have the timing belt changed as something was leaking...it's sealed. Had you taken it apart to inspect it, the bolts would have shown wear, they didn't. Only way to know this is to take it apart. This...THIS is why I don't bring my car to the dealer for service. We maintain our vehicles very well. Unless we have to, we will not be bringing it back. Staff was nice, thankfully.
8/1/2018
Kelly W. VERIFIED CUSTOMER
Ashley was very pleasant and courteous.
8/1/2018
Gitta P. VERIFIED CUSTOMER
He was very polite and extremely helpful. I asked him to get some repair prices for me. He went above and beyond, looked them up and printed out the costs per total and total cost with tax for all. Thank you
8/1/2018
Alyssa C. VERIFIED CUSTOMER
Brenda was very helpful and I had a couple questions regarding my car. She was more then happy to go out of her way find the answers
8/1/2018
Margaret O. VERIFIED CUSTOMER
Service was fast! And friendly
8/1/2018
Lea S. VERIFIED CUSTOMER
I was impressed with the honesty of your service department, especially the lead working on my car. I came in for a timing belt service and they found a sticker with a date that it had already been done 4 years ago and didn’t need it now. Some people could have ignored it and charged me for a service I didn’t really need. Instead he informed James it wasn’t necessary at this time. For this I want to thank them so much for their integrity.
8/1/2018
Thomas P. VERIFIED CUSTOMER
This was my first visit to West hills Honda for service on my Honda pilot. I was extremely pleased with the service I received from Cameron Alameda, Cameron was very professional and attentive to my issues with the pilot. I couldn’t be happier with my experience at West Hills Honda.
8/1/2018
Patricia M. VERIFIED CUSTOMER
As usual the service was outstanding from setting up the appointment to meet my needs to showing up to be greeted immediately by a smiling, pleasant lady who made me feel welcomed from the get go. When I asked for the service manager I was not just directed to his office area I was escorted there. Upon completion of both an oil change and an inspection of the back up camera everything was explained to me. EVERYONE was simply outstanding which is why despite moving to Shelton in August I will return for my servicing needs. Thank you for being the way you are at all times.
8/1/2018
Nicole S. VERIFIED CUSTOMER
Brenda was a breath of fresh air! Gave me a warm welcome assisted me every where and went the extra mile. She was so informative and it was nice to see some quality customer service. You don't hire many people like Brenda every day so cherish her. She made getting my oil change into an amazing experience. I told everyone about the amazing service I had. Thank you
8/1/2018
Rita L. VERIFIED CUSTOMER
The car was brought in by some one who is interested in purchasing my car. She had an appointment but was told she would have to wait an extra hour and she couldn't wait that long. Her appointment time should have been honored. If she buys the car she will need to get it serviced. This did not give her a very good impression of West Hills Honda.
8/1/2018
Pam P. VERIFIED CUSTOMER
Austin was very helpful and attentive.
My car was done under the quoted time
Thank you