Very fast and efficient service. My car was finished way before estimated time. Austin sat down with me and explained everything thoroughly and helped with all my questions. I was very pleased with my service today!
7/25/2018
Matthew H. VERIFIED CUSTOMER
No, thank you!
7/25/2018
Alfred B. VERIFIED CUSTOMER
Cameron is very polite and helpful. He is a great asset to have on your team.
7/25/2018
Margaret S. VERIFIED CUSTOMER
Your staff went over and above to check extra things that were important because I am traveling long distances and the extra safety is important to me
Thank you
7/25/2018
Mary P. VERIFIED CUSTOMER
As far as I can tell, my car is running smoothly and well after it's oil change & 15000 mile service. And though I was kindly offerred a rental car while my car was being serviced, it felt like I was quasi-bullied into doing the surprise service. Also I was told it would cost $330, it in fact was $385, the difference described as "tax". I have worked front counter retail for 30 years & I don't think lying and manipulating your customers is good business practice.
7/25/2018
Rene E. VERIFIED CUSTOMER
I really enjoyed having Ashley in charge of taking care of me during my visit, but she was pulled into a meeting and didn't return before I left. Tell her I really appreciate her, 5 stars.
7/25/2018
Aloe B. VERIFIED CUSTOMER
Went in few minutes late to start with, but when I got in they got my car in right
Away and was done faster than I thought, thank you
7/25/2018
Linda C. VERIFIED CUSTOMER
It’s pretty simple, do what I ask the first time and actually do what you checked off as “green” on the multi-inspection report. But, at least you sent a tech to add the necessary fluids after I checked my car once I got home.
7/25/2018
Kathleen D. VERIFIED CUSTOMER
Very friendly and polite young man. He couldn't have given me better service!
7/25/2018
Scott B. VERIFIED CUSTOMER
James is always great to work with. Thank you James.
7/25/2018
Whitney O. VERIFIED CUSTOMER
Customer Service from your staff is impeccable!
7/25/2018
Dawn S. VERIFIED CUSTOMER
I have had a few interactions with Austin, he is a great person to have on your team! He is friendly, kind, and thorough with his knowledge of the vehicles. Great job West Hills!!
7/24/2018
Michelle B. VERIFIED CUSTOMER
Very nice customer service personnel, always helpful and fast service!
7/24/2018
John T. VERIFIED CUSTOMER
I greatly appreciated Cameron's honesty in identifying the source of our squealing brakes.
7/24/2018
Joanne Z. VERIFIED CUSTOMER
I am completely satisfied every time I take my car in for service.
Everyone greets you as you enter & makes you fe important!
7/24/2018
Jennifer L. VERIFIED CUSTOMER
Ashley was awesome, i called her about five times with questions or left a message she always called me back right away. She was superb
7/24/2018
Lynn S. VERIFIED CUSTOMER
I only spoke with the service dept about my car getting towed there from Kingston and having a key programmed, lost key. Grateful you weren’t too far for help
7/24/2018
Steven D. VERIFIED CUSTOMER
Brenda was very courteous and helpful
7/24/2018
Carol P. VERIFIED CUSTOMER
She handled everything so well! It was great to meet her today!
7/24/2018
Laurel G. VERIFIED CUSTOMER
Brenda was very nice, explained everything, and helped find some discounts.
However, I am losing trust in Honda service. I had my car in a few weeks ago for regular maintenance. Today I came in to replace my tires. Next thing I know, I'm being told I need to replace the serpentine belt. If this is such an important piece of equipment why was I not told earlier? Mechanics tend to take advantage of women and this feels suspiciously like that. How do I know the belt needed to be replaced?
Also, your record keeping needs a little work. When I made the appointment the clerk did not write down what tires I was getting. Brenda had to figure out what I was quoted. Brenda was also recommending an alignment, until the agent at the next desk told her I just had an alignment a couple of weeks ago. Don't you keep records on the service your clients receive?
Again, Brenda was nice and helpful, especially with the discounts because this visit was more than I expected. Your service department in general needs to work on their procedures.