Waited 20 minutes in line of cars before seeing service rep. Waited 15 min before service rep came after seeing car completed. Waited 10 min because service rep with other customer. Time of oil change: 1 hour 15 min. Time waiting for service rep: 45 min. Unacceptable.
6/22/2018
Avery B. VERIFIED CUSTOMER
Brenda was friendly and helpful. She was very patient to schedule the details of my next appointment during a very busy day.
6/22/2018
Scott P. VERIFIED CUSTOMER
Professional and personal service. Fair pricing.
6/22/2018
Michael K. VERIFIED CUSTOMER
James was great; professional, efficient, helpful.
6/22/2018
Michael L. VERIFIED CUSTOMER
Brett was excellent as always. He is a true asset to the dealership. The service department is outstanding. It's always a pleasure to bring my vehicle in. Thanks.
6/22/2018
Lea S. VERIFIED CUSTOMER
You always fix my car perfectly. But I was there from 8:30 - 1:45. Way too long.
6/22/2018
David A. VERIFIED CUSTOMER
Brett has earned my respect and trust as a service rep. He knows his stuff and takes care of us. Brett's the best!!!
6/22/2018
Mary C. VERIFIED CUSTOMER
Brenda was great.
6/22/2018
John F. VERIFIED CUSTOMER
Tire light came on during the drive home. I'm not sure what it's for. It's never happened before after an oil change.
6/22/2018
Lawrence A. VERIFIED CUSTOMER
Prompt service, listened to my needs and courteous. Nice people.
6/21/2018
Emily P. VERIFIED CUSTOMER
I had to spend 5 hours at the dealership to fix problems employees and managers caused. Nothing about that is okay.
6/21/2018
Shannan J. VERIFIED CUSTOMER
Just need more car bays to get in faster instead of making appointment to get oil change. Bit other than that. But than that Bryan took care of me
6/21/2018
Theodore W. VERIFIED CUSTOMER
Friendly and helpful
6/21/2018
Nathan K. VERIFIED CUSTOMER
Thank you
6/21/2018
Christine G. VERIFIED CUSTOMER
Bryan was helpful and connected with me before my service was completed so other work could get done that came up.
6/21/2018
John W. VERIFIED CUSTOMER
Service rep, Brett was courteous, efficient and knowledgeable
6/21/2018
Susan D. VERIFIED CUSTOMER
Brett is outstanding, he always acknowledges people when they come in the door.
He appearance is always neat and clean, very professional.
Even when he is busy and someone else assists in checking me out he has always thanked me for servicing my vehicle at West Hills.
6/21/2018
Angela F. VERIFIED CUSTOMER
James is always excellent to work with!
6/21/2018
Kathryn A. VERIFIED CUSTOMER
Brett always does an awesome job! Explains everything that needs done. Always a great experience at West Hills Honda!!