Great service! They even washed my car after. Will always refer people to Honda when looking for a car.
6/6/2018
Scott F. VERIFIED CUSTOMER
Satified with service, but not with shuttle wait.
6/6/2018
James S. VERIFIED CUSTOMER
The gentleman in charge of my car was very courteous and the service was excellent.
6/6/2018
Leslie J. VERIFIED CUSTOMER
He was diligent in following up on my concerns.
6/6/2018
Genie S. VERIFIED CUSTOMER
The service on my car today was perfect. And, Ashley Egan was pleasant. However, I am disappointed in the results of the inquiry regarding the scratches on my car. At the time that I purchased the vehicle, we bought the extended warranty packages that included the scratch/dent repair. I had been reluctant to purchase this policy because of my experience with my last vehicle trying to get coverage with a nick in my window when I had bought the coverage. The finance advisor at West Hills directly stated that it was much easier now to get policy repairs, and that all I would need to do is mention it at an oil change and they would take care of for me. When Ashley Egan said today that was not the case, and she was unable to help me and I would have to call the warranty company and file a claim, I came home and asked my husband to repeat to me what he recalls hearing the finance advisor say so that I could be sure that I was recalling the same as him and he his recollection is in agreement. This is the second time that I purchased a car that I felt that I was misled with the extended warranty. What's the saying...."Fool me once, shame on you; fool me twice, shame on me." Next time, I will know better.
6/6/2018
Bruce A. VERIFIED CUSTOMER
Cameron got me in and out for an oil change fast.
Appreciate!
6/5/2018
Jessica P. VERIFIED CUSTOMER
Ashley was helpful, knowledgeable, and friendly. I had a great experience working with her.
6/5/2018
Richard H. VERIFIED CUSTOMER
Brett and your entire staff always go out of there way to make you feel like family at West Hills. Thank you for understanding what customer service stands for.
6/5/2018
Teresa D. VERIFIED CUSTOMER
Ashley was very nice and great at keeping me updated while my CR-V was being serviced.
6/5/2018
James N. VERIFIED CUSTOMER
It takes me 1.5 hours to drive to your location, the same to drive home. 20 minutes to check in. 15 minutes to check out and 1.5 hours to wait for the service to be completed. The service office is an absolute zoo, your staff is polite and are working their buts off. Get them some help! This was my 2nd and last trip to you dealership. You charge twice as much as the locals would charge and it takes less than 1 hour for the entire process.
James A Nelson
6/5/2018
Charles B. VERIFIED CUSTOMER
Brett is a great service advisor. It appears he is providing the Honda
Dealership an extra duty of training the staff. He would make an excellant manager.
6/5/2018
Michele H. VERIFIED CUSTOMER
The service staff was friendly and helpful. I was however disappointed with the 2 hour wait time. I would have preferred to have been offered a ride or a complementary car as was your previous custom. Especially with such a small service as an oil change it is difficult to justify having that service done at the dealership with such a long wait time.
6/5/2018
Kara D. VERIFIED CUSTOMER
Great friendly service!!!
6/5/2018
Lindsay R. VERIFIED CUSTOMER
Digi Shield, would have appreciated washing the entire car, not just half of the hood
6/5/2018
Daniel B. VERIFIED CUSTOMER
Thank you so much.
6/4/2018
Lyn G. VERIFIED CUSTOMER
Yes, the person who helped me was very professional.
6/3/2018
Debra B. VERIFIED CUSTOMER
The only thing was that it was a 2 hr wait for my maintenance to be done
6/3/2018
Christopher D. VERIFIED CUSTOMER
Cameron, recommended to have my vehicle oil changed every 4 months or every 4000 miles whichever comes first to ensure the lifetime of the engine. He ensure I get the Best Service that Westhill Honda be able to provide.
“Outstanding Customer Service Cameron” Keep it up!
6/3/2018
Lorisa W. VERIFIED CUSTOMER
A part wasn't in. They ordered the part but no one ever called me back to let me know that the part is in. My car is still not fixed and it's been weeks!