James was very professional and made the problem with my new car was taken care of to my satisfaction.
5/31/2018
Dana C. VERIFIED CUSTOMER
Although my issue wasn't resolved, Brenda was very empathetic and involved another service rep to help me with steps to get the issue resolved.
5/31/2018
Judith S. VERIFIED CUSTOMER
Besides fulfilling my usual needs,
he noticed that the battery on my car key needed to be replaced and fixed it for me.
5/31/2018
Scott P. VERIFIED CUSTOMER
Very pleased with the people, the work and the price. Well done.
5/31/2018
Mark F. VERIFIED CUSTOMER
Nice staff, friendly and professional. Took three hours to resin cracks on windshield but I liked the popcorn lol. Thank you for that.
5/31/2018
Susan N. VERIFIED CUSTOMER
Excellent communication of work to be done and wait time to be expected. Work is consistently accurate and effective. Waiting areas are well set up. Little restaurant has added healthy fruit and vegetable choices, which I really appreciate. Sandwiches and drinks are delicious. Service is great.
5/31/2018
Samantha W. VERIFIED CUSTOMER
Brenda is always amazing! She greets us by name and always goes above and beyond!
5/31/2018
Betty O. VERIFIED CUSTOMER
I wanted a car wash
5/31/2018
Karen H. VERIFIED CUSTOMER
You guys are awesome you treat everybody like gold you always take a few extra minutes to walk us in for our coffee to walk it out to our car to let us ask you all our silly questions you guys are very patient you treat everybody wonderful!! I love my Honda pilot and the service there. I have never been treated like this with another car dealership. Thank you for your service.
5/31/2018
Joelroy P. VERIFIED CUSTOMER
The quality of service is good. I recommend Honda of Bremerton in Washington.
5/31/2018
Tony M. VERIFIED CUSTOMER
This was an awful experience. First, my car was “fixed” and returned to me in exactly the same condition, meaning with exactly the same problem, as when I turned it in. Then I was told that “this probably was not covered under warranty“ even though no diagnoses had been run, because the diagnostic machine was broken. So I spent nearly a month anxiously wondering how much it was going to cost to fix my brand new car and wondering why it was taking so long. Having now experienced the professionalism and efficiency of the Tacoma Chrysler dealership, I see how poorly West Hills is run. Despite it being much less convenient, I will be availing myself of the Tacoma dealerships for all my future car needs.
5/31/2018
Alan A. VERIFIED CUSTOMER
Ashley was outstanding. she made me feel valued. first time i've taken any car in for work, so it was a big deal to me, and ashley made me feel important and valued. she went above and beyond regarding a special problem i wanted checked out.
5/30/2018
Annette D. VERIFIED CUSTOMER
James always has awesome customer service and always takes care of all of my questions he really is an asset to your company ????????????
5/30/2018
Micah B. VERIFIED CUSTOMER
Good job.
5/30/2018
David B. VERIFIED CUSTOMER
Okay
5/30/2018
Deborah V. VERIFIED CUSTOMER
My husband was told that someone would let him know when our was finished. Well no one bothered to do so. My husband waited an extra 45 minutes, because there was no follow through. He had a busy day of him and his time was completely wasted. All he got was something to the effect of “Oops.” Not okay.
5/30/2018
Lori L. VERIFIED CUSTOMER
It's always a pleasure to bring my car into West Hills Honda, they treat their customers with the best of service.
5/30/2018
Tom G. VERIFIED CUSTOMER
Great experience and exemplary service.
5/29/2018
Kathleen T. VERIFIED CUSTOMER
James was great! The oil change took longer than expected, but his service was kind.