Charlie Brown sealed the deal. He made my dream come true today. What an impressive sales man! He was so professional and thorough.He is confident and does not need to be pushy! He is a natural. Sarah is fantastic and represents West Hills beautifully! I had such a positive experience and will recommend anyone who is in need of a new car. I am so glad that I came back!
2/4/2021
Michael H. VERIFIED CUSTOMER
thank you my visit was very pleasant I’m very fast you all do good work
2/4/2021
Shelby W. VERIFIED CUSTOMER
Fast and friendly service. We will be back!
2/4/2021
Frank T. VERIFIED CUSTOMER
Max has taken care of our service before, and he was polished before and was today. His explanation of the work, pleasant demeanor was professional and sincere.
2/4/2021
Benjamin B. VERIFIED CUSTOMER
Max was great. Good communication with what was going on with my vehicle and the service technicians recommendations. Way better experience then we had at our last visit. Not sure how long Max has been with you but he seems to be a great asset. Nailed his customer service. Thanks Max
2/4/2021
David M. VERIFIED CUSTOMER
I originally was scheduled for an oil change and tire rotation. I called back within minutes after my original call and a different representative answered. I inquired about adding the recalls even if it meant rescheduling. She was going to ensure the parts were available and if there was an issue I would receive a call but if she did NOT call then all of the maintenance would be accomplished at the scheduled appointment. It felt weird so I called the next day and a different lady verified the schedule and informed me that only the oil change/ tire rotation was scheduled. Thankfully, she verified the parts availability and fit me in the schedule to get everything done.
If it weren’t for the rescheduling snafu everything else was satisfactory.
2/4/2021
Dustin S. VERIFIED CUSTOMER
Thank you, good to know I’m safe now
2/4/2021
Carol N. VERIFIED CUSTOMER
Very nice lady... good experience..
2/4/2021
Kathy M. VERIFIED CUSTOMER
Very polite and helpful
2/4/2021
Jacqueline H. VERIFIED CUSTOMER
Mac was awesome today! He explained the services needed and called me with updates. I would come back and contact him for my next service.
2/4/2021
Jane U. VERIFIED CUSTOMER
The service guy was great but I have a real issue with Honda, your sales people who sell extended warranty policies that do not cover anything. I hope Honda corporation steps up and resolves the issue. I will never recommend an extended warranty policy to anyone and your dealership should be held accountable when they fail to provide the coverage you say they will. Janie Unbehagen
2/4/2021
Alicia G. VERIFIED CUSTOMER
Always have a good experience. But this service was especially fantastic. I feel terrible that I don’t remember her name! She was smart and efficient, professionally compassionate and reassuring. From my call initiating the service to when she brought my CRV around for me to drive home, service was seamless and timely. Thank you!! It was a terrible day and she totally made everything ok.
2/3/2021
Grecia V. VERIFIED CUSTOMER
Nina was fantastic
She kept me up to date with the whereabouts of my vehicle and had even called down at one point to see if it was ready.
She’s a great advisor!
2/3/2021
Cody M. VERIFIED CUSTOMER
Fast service and quick check out process
2/3/2021
Linda J. VERIFIED CUSTOMER
Kily has always been professional and a big help! Thanks again, Kily!!
2/3/2021
Kathleen H. VERIFIED CUSTOMER
Very helpful and informative. Nina made sure my problem was dealt with and that I was informed of my options. All employees I came in contact with were very friendly. Thank you
2/3/2021
Matthew P. VERIFIED CUSTOMER
Thanks for the great service!
2/3/2021
Kennith W. VERIFIED CUSTOMER
Very nice, courteous, and professional. Not full of herself. Great experience. Great job Nina
2/3/2021
Karyl N. VERIFIED CUSTOMER
Good job figuring out why my defroster wasn't working after my service