West Hills Honda Auto Repair Service

He is clear,engaging, honest and most importantly, respectful. You are lucky to have a great guy like James on the honda team.

We really like working with James! He is so courteous and helpful in every way. We appreciate him and all his hard work for all his customers. Thank You once again for a good service experience!

Brenda had a great sense of humor and was remarkable in dealing with this crotchety old fart. Fixed both my cars right up and kept me notified to the minute. Not one single thing to be unhappy about. As they say in the oil patch: Another well job done. Go Brenda -- thank you

Everyone at west hills is amazing!!

Great service, thank you.

Don’t have Dylan contact me. He told me I needed new wiper blades. I authorized them, but they were not installed and he noted I declined them on my paperwork.. I asked for a new bag for my Honda Vac, that was not done. I stood in line and watched him take care of other customers who came in after me. Brenda checked me out and was very helpful. She took care of the Honda Vac bag for me and offered assistance with the wiper blades

I brought my car in for the 30K service on Tuesday evening at 5p. I told the customer representative that I would be waiting at the dealership. She said it would take 3 hours and that she was headed home but would let the new rep know. In the past, when my car has been ready, the customer service representative would come to get me. I expected the same to happen that night so I put my cell phone in my purse. I had to study for a class and didn't want the phone interruptions. The service rep called my phone at 7:30p to say that my car was ready. I didn't see the call until 8p when I checked my phone for the time. I went to the service department and the door was locked. A passing gentleman told me that the customer rep went to get his car and would be right back. I waited 15 minutes, then went inside to see if someone could page him. It was 8:40p when I left the dealership. The customer service rep said that he wasn't told I would be waiting. Usually, it wouldn't have mattered. But I had to go home and work 3-4 hours and get up at 3:30a the next morning. It would've been really nice to have that extra hour of sleep! Perhaps you could have a line on your forms that says whether your customers are waiting on site, using the shuttle, or to call when the car is ready. Maybe you already have this and just don't use it! The misunderstanding really inconvenienced me. Also, when I paid my bill, it was stated on the invoice that I refused the mechanic's recommendations for service. That was already on the invoice when the customer rep was telling me about it. Guess you all assumed I would refuse service? Not happy with how that night played out.

Everything was as I expected. Thanks for the good service!

Cameron was very courteous and gave me a heads up with how long the oil change would take. He let me know of possible issues with my car battery. Very friendly!

James is the best!

Very satisfied , no complaints from me. Dylan was very helpful

Great service

Excellent customer service!

My experience with West Hills Honda’s service department has always been positive.

Cameron Alameda provided me with the best customer service I’ve ever received from my several visits to West Hills Honda. He made me feel like he valued me as a person as well as a client and just went above and beyond in my eyes and I personally believe Cameron deserves promotions and raises of all sorts! He represented to me what I feel like every client/customer should feel when they visit your establishment.

Very professional as usual. Thanks again.

Dylan was friendly and thorough. He did a great job.

The employees are Nice to communicate with us.thank you for taking cateo of my car.See you Next Change Oil. Thank You.

Bretton was very helpful & made sure I was well informed.

Brett is exceptional and represents your service organization perfectly.