Ricky kept me informed of the status of my DJ and went over the inspection sheet at time if completion. Ricky has a remarkable attitude n great people skills.
12/27/2020
Kira B. VERIFIED CUSTOMER
Great experience. Brett was super helpful!
12/27/2020
Tom P. VERIFIED CUSTOMER
We always love the service at you Service Center. We have never had any negative feelings about the treatment we receive. A plus overall.
12/27/2020
Lorraine M. VERIFIED CUSTOMER
Ricky was an outstanding service tech and very knowledgeable in what he does. He provided expert advice, and was also Very friendly and kind! I’m very pleased with my there!
12/24/2020
Catherine S. VERIFIED CUSTOMER
Everyone was so helpful and attentive and got us out ASAP once they realized my husband had dementia. Thank you CJ for understanding. It is difficult to do things when I don't have a caregiver to leave him with.
12/24/2020
Larry S. VERIFIED CUSTOMER
The service advisor was excellent. He always kept me informed about the status of my vehicle and made sure I had something to drink! The only thing that wasn’t normal, which he had no control over, was that I had a 9:30 AM APPT and the car was ready at 11:30. It seems there was only 1 oil change person on duty that day. Usually with an appt, an oil change is 45-60 min. Also, all the car washes that used to be shut down months ago are back in operation, so I would think the West Hills Group would be back to washing all serviced vehicles by now. We can’t use COVID as an excuse forever. Thanks!
12/24/2020
Cheryl E. VERIFIED CUSTOMER
Kept in touch on repair status(I was towed). Did not feel pushed into anything. Gave options. Checked extended warranty for me which savedover $460+ for me.
12/24/2020
Levinson P. VERIFIED CUSTOMER
The car got done very slow! It got Miss diagnose the first time and got told to replace a sensor and didn’t even fix it! It took 4 Techs to to finish a 4 Banger car. Not very satisfied, but I’m glad it got fixed by Christmas.
12/24/2020
Steven R. VERIFIED CUSTOMER
It was wonderful , Richard was really caring and helped me to the best of his abilities with the needs and wants I had and definitely took care of me.
12/24/2020
Christopher H. VERIFIED CUSTOMER
Appreciate the smooth, hassle free process to fix the small ding in our almost new CRV. Thank you!
12/24/2020
Rebecca N. VERIFIED CUSTOMER
All requested repairs completed, thank you for letting me know service contact will expire so can renew.
12/24/2020
Jennifer S. VERIFIED CUSTOMER
Thank you!
12/24/2020
Bonnie F. VERIFIED CUSTOMER
Cameron is always a pleasure to work with !!!
12/24/2020
Anita A. VERIFIED CUSTOMER
Great job! Fast and friendly!
12/24/2020
Darryl B. VERIFIED CUSTOMER
Richard was excellent.
12/24/2020
Billie M. VERIFIED CUSTOMER
He was very nice. And helpfull
12/24/2020
Sam G. VERIFIED CUSTOMER
Cameron was very professional and great to work with. Minor service elements like vacuum, wash that other dealers do absent. Service pricing.....Ridiculous. Dealers will continue losing market share of service market charging what you do. It’s obscene.
12/24/2020
Lisa L. VERIFIED CUSTOMER
Thank you for doing a great job.
12/24/2020
Paula B. VERIFIED CUSTOMER
Brett was really helpful he told me how long the service was going to take, he check on me to tell me about the process is going I give him a 10 over all Thank you
12/24/2020
Sarah B. VERIFIED CUSTOMER
Stayed until the oil change was complete (a few minutes after closing). I drove 1/2 a mile and a new light was on. Max stayed until I got back and he quickly fixed the problem (reset tire pressure sensor). Thanks!