Appointment for 4:00, no one came out to greet me until 4:10. I was told it would take an hour to an hour and a half and it was over 2 hours without any communication. I was on the phone when my car was done and was actively taki by out my headphones but he began explaining things before I could get them out.
11/5/2020
Rowena-Rachel C. VERIFIED CUSTOMER
thank you
11/5/2020
Amit K. VERIFIED CUSTOMER
Max helped me with all queries and took end to end service ownership. He also worked with Finance team to add 3 year maintenance contract to service portal so that service team can view that.
11/5/2020
Chuck . VERIFIED CUSTOMER
Friendly, courteous and professional
11/4/2020
Barton W. VERIFIED CUSTOMER
Job well done. All went as he described. He was both professional and personable.
11/4/2020
Steven S. VERIFIED CUSTOMER
Cameron was professional, polite and very likable.
11/4/2020
Maxwell S. VERIFIED CUSTOMER
Patrick was very helpful, letting me know what was going on, helping me to schedule a new appointment and making sure I received all the discounts I was entitled to.
11/4/2020
Brian B. VERIFIED CUSTOMER
They even saved the coffee cup I left behind.
11/4/2020
Carolyn M. VERIFIED CUSTOMER
Did his best to help me .was very polite. Could not have had anyone any better.
11/4/2020
Paul G. VERIFIED CUSTOMER
Kily was very thorough regarding service details and cost - no surprises! I appreciated his efforts.
11/4/2020
Chad B. VERIFIED CUSTOMER
Thank you
11/4/2020
John G. VERIFIED CUSTOMER
Max was very friendly & efficient. I appreciate his thoroughness & will contact him if we need support with our Passport service.
11/3/2020
Dorothy P. VERIFIED CUSTOMER
Great customer service!
11/3/2020
Che Hong. VERIFIED CUSTOMER
Outstanding customer service and professionalism!
11/3/2020
Dianna H. VERIFIED CUSTOMER
$85 for an oil change?
11/3/2020
Suzanne T. VERIFIED CUSTOMER
He explained the problem succinctly and answered all of my questions. Also appreciate that my salesman, Mike Columbus, responded to my concerns and made arrangements for the repair to happen
11/3/2020
Ruby Mae. VERIFIED CUSTOMER
Max was very friendly and we are glad he took care of us during our service.
11/2/2020
Donald R. VERIFIED CUSTOMER
You where not able to fix my problem, but I am Satisfied with the Customer support that Ricky Pasatiempo provided. He did an excellent job of understanding my issue and made me feel he was very interested in resolving the problem. I will continue to work with Ricky and feel he did an excellent job. Thank you.
11/2/2020
Mary . VERIFIED CUSTOMER
He did his very best to make a potentially bad situation better and I left a satisfied customer.
11/2/2020
Matthew B. VERIFIED CUSTOMER
It would. E nice if we could use our bonus points you give us for a new car to be applied to large service Bill's. $
500 for a new car is nice, but using that to pay forba large service, like we just had would be very appreciative. Heck even paying for 50% of the total bill would be nice.