Richard is awesome!! He made the visit excellent. I will be coming back to deal with him every time. Very personable.
10/17/2020
Leon S. VERIFIED CUSTOMER
It was superb, resolved any and all concerns which I may have had. I would even go so far as to say that the politeness and consideration shown to customers by all of the West Hills staff is but an example of the outstanding capability shown by Kily's thoughtfulness, consideration, insight and understanding.
(I am in no way related or indebted to Kily.)
10/17/2020
Ann B. VERIFIED CUSTOMER
Ricky was a great service advisor! I’ll be back soon for my 30K seficennow that I know how important it is, thanks to Ricky’s input.
Ann B
10/17/2020
Lindsey C. VERIFIED CUSTOMER
Job well done on makeing me feel rich with the 12 oz free drink , also with the reserved seat . cheers . Although I would of been cool to watch the honda mechanics replace my air bags in my van just poping outside of the honda garage was well enough for me
10/17/2020
Avery B. VERIFIED CUSTOMER
The service writer, James, was fantastic. He remembered me from prior visits at the dealership, and took the time to explain all repairs in detail. He gets a huge “THANKS!” from me, and deserves a raise at the earliest opportunity. People like James are why I’ve gotten all my cars serviced at West Hills for years.
10/17/2020
James W. VERIFIED CUSTOMER
Richy was very courteous, caring and informative. Thanks so much!
10/17/2020
Josephine D. VERIFIED CUSTOMER
I came in for my scheduled oil change, and Brett listened to my concerns about an ongoing issue with my tire and took care of it explaining in detail what was wrong
I appreciate his attention to detail and willingness to get problems solved
Thankyou very much Brett!
10/17/2020
Donald A. VERIFIED CUSTOMER
Kily is always a pleasure to work with
10/17/2020
Mercedita J. VERIFIED CUSTOMER
Max did a good job explaining and showing it to us about the shutter grille. Has a good customer service. Thank you
10/17/2020
Lindsay S. VERIFIED CUSTOMER
It was quick. It was efficient. I seas given timely updates. I felt COVID safe.
10/17/2020
Allen A. VERIFIED CUSTOMER
James Belyea provided excellent customer service. He listened, was understanding, and showed compassion with all my questions and concerns I had. He also gave extra information that was helpful for my vehicle. I appreciate everything he had done for me during the time of service and am very happy that he’s back working with West Hills Honda.
10/16/2020
Peter O. VERIFIED CUSTOMER
Kily was excellent with his follow up at a juncture where I was just wanting to get rid of the car. He provided detailed explanation of what they found and how it was fixed...which was not provided the previous week. He exemplified my 35-year positive perception of Honda customer service.
10/16/2020
John M. VERIFIED CUSTOMER
Brett was very friendly in addition to very knowledgeable and detail about my maintance and repaires. As I was waiting I walked around West Hills and can say you all are going above and beyond keeping everything clean. I had a wonderful experience.
10/16/2020
Sheryl S. VERIFIED CUSTOMER
Max was friendly and informative at the same time. He was welcoming and thorough as he explained to me what would be happening to my car on this visit. At the end he explained clearly what he recommended for a future visit. I had a synopsis of all that was completed to take with me. I was very pleased with his assistance and will request him for future visits.
10/16/2020
Gilbert M. VERIFIED CUSTOMER
Will be glad to lily was great made you feel welcome. Thanks gil
10/16/2020
Brandy S. VERIFIED CUSTOMER
He was great. Generally helpful, polite, and knew what he could answer and what he needed to get more information for.
10/16/2020
William N. VERIFIED CUSTOMER
Good service and communication.
10/16/2020
Douglas K. VERIFIED CUSTOMER
Max did a nice job. He found a nail in one of my tires that I had no idea was there, and then fixed it. I have free oil changes for awhile which is great. . And Max kept me up to date on when my car would be ready. He addressed my concerns and answered all my questions. Doug
10/16/2020
Susan C. VERIFIED CUSTOMER
I am very happy with the service I received today.
10/16/2020
Miles B. VERIFIED CUSTOMER
I was told it would take 2 hours and it only took 1 and a half hour great job.