Very professional and instilled a high degree of trust and confidence.
10/6/2020
Charles G. VERIFIED CUSTOMER
Service writer was excellent. Glad to see that Kilie is back.
10/5/2020
Corey B. VERIFIED CUSTOMER
Great work!
Professional worker
10/5/2020
Robert S. VERIFIED CUSTOMER
Staff was friendly, Nice, fast, and helpful.
10/4/2020
Michelle T. VERIFIED CUSTOMER
He was great!! Very thorough and knowledgeable!! Thank you ????
10/4/2020
Melvin M. VERIFIED CUSTOMER
Fast, courteous and professional.
10/4/2020
Kirsten C. VERIFIED CUSTOMER
Thank you for making sure my car was taken care of!!!
10/4/2020
Tara H. VERIFIED CUSTOMER
Thanks for making today’s visit easy.
10/4/2020
Roy M. VERIFIED CUSTOMER
Even with a shorthanded crew, my appointment was less than an hour. As usual the waiting area was comfortable.
10/4/2020
Lauri G. VERIFIED CUSTOMER
James is an excellent service rep., he was very helpful. Great personality. Thanks James!
10/4/2020
Garric R. VERIFIED CUSTOMER
Great job thanks a bunch!
10/4/2020
Jennifer B. VERIFIED CUSTOMER
James is amazing. Wonderful with putting customers at ease, explained my options as I had some prepaid oil changes. Made my experience at west hills Honda today delightful. Glad he is on your staff!!!
10/4/2020
Raymond G. VERIFIED CUSTOMER
He was so nice and polite and service was super quick this time
10/4/2020
Anna P. VERIFIED CUSTOMER
There is a need for service advisors to communicate better with customers. The information I got I had to call several times to obtain. This seems to be a recent problem that is getting worse instead of better. It is not related to the current COVID epidemic just a training issue with many new staff of late.
10/3/2020
Jeremy F. VERIFIED CUSTOMER
I had to wait 36 minutes to check in my car for an oil change, absolutely ridiculous. Why are you scheduling 15 cars at the same time? Spread out the appointment times so that the employees can actually handle it in a timely manner.
10/3/2020
Janette C. VERIFIED CUSTOMER
The service I received was great and yes I will come. Thank you for the thoroughness and great service. Janette C
10/3/2020
Tiffany S. VERIFIED CUSTOMER
James is polite and professional. Took great care of my care today and explained everything I needed to know. Thanks James! You’re awesome!
10/3/2020
Dirk J. VERIFIED CUSTOMER
Car returned to me with engine light on. Took it back to have it analyzed, O2 sensor low voltage. Didn’t have this problem prior to the 1300$ service I just had done in car. Tech said he reset the alarm and hopefully it won’t go on again. Is it asking too much to trust the company to fix a car right the first time? My trust and faith in your service is going down hill. Tech said to bring the car back if the light goes on again. I want to know if my car is workingnproperly or not when I leave the lot. Very frustrated and disappointed.
10/3/2020
Brian F. VERIFIED CUSTOMER
Check in took 20 minutes. Other than that service was excellent!!!