Waited almost 90 minutes just to check the car in for service. Made the app’t almost a month prior and called the day before to confirm the app’t.
On the positive side, a few employees we helpful: Victoria on the phone to confirm the app’t, Ty who stopped by to apologize for the extended wait and Cameron who finally checked me in and offered a loaner car since the service was predicted to last so long.
9/13/2020
Michael H. VERIFIED CUSTOMER
i hope it will be back to normal instead waiting 3 hrs but other than that im happy the way they handle everything even we have covid thank you for your good service
9/13/2020
John G. VERIFIED CUSTOMER
Very friendly and helpful. Knew what he was doing and was able to answer any questions I had.
9/13/2020
Sarah Z. VERIFIED CUSTOMER
He is the best service advisor!
9/13/2020
Carolyn W. VERIFIED CUSTOMER
Very professional and a job well done!!
9/13/2020
Matthew D. VERIFIED CUSTOMER
Brett was able to correct the damage that was done almost a year ago in two visit, all while being very receptive and helpful throughout the entire process. I felt very well taken care of and in the loop after and during my last service, which carried over into this repair today. Would love to work with him anytime I run into car troubles.
9/13/2020
Richard M. VERIFIED CUSTOMER
Great service as usual and excellent staff helping the process become enjoyable. Didn’t even mind spending the money!
Richard
9/13/2020
Lito B. VERIFIED CUSTOMER
Hello,
Its been a very good experience with West Hills Honda. A friend gave me lots of compliments on my CR-V, she will be calling Max the excellent salesman who sold me mine.
Thank you,
Lito
9/12/2020
Mary H. VERIFIED CUSTOMER
Very thorough and professional
9/12/2020
Bruce M. VERIFIED CUSTOMER
Thank You for helping us out.
9/12/2020
Dawn G. VERIFIED CUSTOMER
Great service friendly helpful and reminded me of using my Discount for being a vet
9/12/2020
Stephen L. VERIFIED CUSTOMER
Richard was very professional. I look forward to working with him in the future.
9/12/2020
Linda A. VERIFIED CUSTOMER
He did an excellent job communicating and explaining related items to both my services.
9/12/2020
Terri C. VERIFIED CUSTOMER
Way overpriced. I had an estimate for services before hand and paid over the estimated amount for less than the services requested. Other places had better prices but because of covid they couldn't deliver my parts in time and I defaulted to the dealership. I will not go to a dealership again to get services done.
9/12/2020
Salvatore S. VERIFIED CUSTOMER
Very polite staff.
9/12/2020
Mourine A. VERIFIED CUSTOMER
Cameron was personable and professional as he provided proficient prompt safe service. Nice to see Ricky again after he provided quality service about six months ago.
Racheal—the receptionist—was gracious as well. Nice to be told about a contact person should you need one. All areas were clean and regularly sanitized. Thank you—a long term Honda fan!!
9/12/2020
Primo L. VERIFIED CUSTOMER
Austin gave me a detailed explanations on the mechanic note. The job was finished earlier than promised. Thank you Austin in doing a good job.