I will never bring my car back for service there. For several reasons. I was given a quote on the phone but the price was higher after the job was done. It took almost 8 hours to do brakes,your shuttle wouldn't pick me up to retrieve my car. The biggest problem was being told I needed rear brakes when in fact they had been replaced not even a year ago,by You Nissan,when I mentioned that to your service technician Michael, he told me that the rear brakes on the "Altima" go out often I was very upset and disappointed to know that I'm stick with a lemon and will have to spend constant money to keep this car operable. I am so regretful that I own a Nissan. And I would like someone to follow up with me regarding this survey. Preferably management. Thank you. Very unhappy customer.
1/4/2020
CLAYTON H. VERIFIED CUSTOMER
Every time, including this time, I have an oil change I make sure to make an appointment. And each time, with the exception of once, it takes a minimum of 2-2.5 hours to complete it. This time around I sat in the waiting room for 3 hours for my vehicle to be serviced. I was initially told that it would take 1-1.5 hours for service.
I received no notification about any delays and no messages from Nissan or its staff with the exception of a single text message 2.5 hours into my wait that I had not been forgotten about and that my vehicle was still being worked on. There was nothing written as to why there was such a delay or an estimate of how much more I would have to wait. I would like to say that this time was the exception, however it is moreso what I have learned to expect. I purchased my current vehicle from the Avondale Nissan dealership in 2018 and decided to add the extra service/warranty that included the oil changes for 6yrs or something like 72k miles. At this point I am not so happy I did so. I would almost rather spend the money to take it elsewhere.
1/4/2020
Pamela C. VERIFIED CUSTOMER
Without me even asking he addressed the recall on my car. He kept me updated as to how long the wait would be and even ran the car through the car wash
1/4/2020
Lucy L. VERIFIED CUSTOMER
Great service representative
1/4/2020
N H. VERIFIED CUSTOMER
Great customer service and he made sure all of my questions and issues were completely addressed. Pleasant and professional.
1/4/2020
SHARON B. VERIFIED CUSTOMER
Blair Hummel, is always pleasant . It’s a pleasure
doing business with Blair.
1/4/2020
LEONEL V. VERIFIED CUSTOMER
N/A
1/4/2020
REBECCA M. VERIFIED CUSTOMER
Michael was friendly, prompt and informative.
1/4/2020
Martin D. VERIFIED CUSTOMER
Jose is always honest and we trust his judgement. The vehicle is always delivered when promised.
1/4/2020
Martin D. VERIFIED CUSTOMER
Jose is always honest and we trust his judgement. The vehicle is always delivered when promised.
1/4/2020
LINDA C. VERIFIED CUSTOMER
Brad surprised me by calling so quickly with the recall part. He accommodated my schedule and when I arrived at the dealership met me at the car before I could even think about getting out. He kept me up to date on the status of my car. Called me when it was ready and washed up. Walked me out to my car to make sure all things were as they should be. Brad has a great and pleasing personality which is refreshing to work with. Way to go Brad
1/4/2020
KOK L. VERIFIED CUSTOMER
Brought in my vehicle for oil servicing about 6 months ago, highlighted that there was squeaking on the right side of the vehicle, however no fault or rectification was done. Yesterday when I came down and did oil servicing again, highlighted the same squeaking sound and I was told that the warranty was over and had to pay a fee for fault isolation. Could the assessment had been done during the warranty period rather than asking the customer to pay for the assessment after the warranty period?
1/3/2020
Henry M. VERIFIED CUSTOMER
Your service is always great
1/3/2020
VICENTE R. VERIFIED CUSTOMER
Great job ????
Thank you
1/3/2020
Sarah G. VERIFIED CUSTOMER
This was my first time in for service at Avondale Nissan & Mike was great to work with. Super friendly & fast service. I live in Peoria, but will definitely make the drive to Avondale for service again!
1/3/2020
Valerie F. VERIFIED CUSTOMER
Brad kept me updated on my car letting me know everything that was going on and once my car was ready he let me know right away
1/3/2020
Richard B. VERIFIED CUSTOMER
Rene did great. And a nice assist from Jose.
1/3/2020
Kenneth R. VERIFIED CUSTOMER
Michael Santana showed great professionalism and communicated exceptionally well. Kept me in the loop with everything.
1/3/2020
Cynthia V. VERIFIED CUSTOMER
He is really nice and explained everything properly. Upadated me on the status on my car during my wait. Thank you Brad