Avondale Nissan Auto Repair Service

I am always satisfied with the service I received at this agency. My service advisor Blair Hammell is very knowledgeable and courteous and reliable. I give him an excellent rate. Thank you.

Everything was great, Rene is an excellent service rep and would not deal with anyone else ( I am sure everyone is just as nice and good at their jobs).

Julie keep informed with the progress of my repairs and the tech did an outstanding job of repair. Highly recommended

David has exceptional customer service and a positive attitude. I was very happy with the services he provided to me.

Blair is great

Buen servicio ,y muy amable el trabajador

Dropped in last minute for an oil change. Julie fit me in and got me out in time for my next meeting.

Quite satisfied as usual, good job!

Both times that I have had my vehicle serviced at the avondale Nissan location I’ve picked up my vehicle and things were not put back together all the way, these issues were clearly visible for the person who pulled my car up so that I could get into it. I don’t understand how I drop my car off one way and don’t get it back the same way. The second time I dropped my vehicle off I was told it would take a day, then I was told the tech misdiagnosed the time frame, okay I can understand that, I was put into a rental vehicle, was told my car would be finished by Thursday (a week later) then was called at almost 5pm and was told that a part got broken when it was being put back together and they had to order it, okay I can even understand that, the service advisor said that for the long inconvenience of not having my vehicle they would wash the outside of my car and vacuum the inside. I thought that was perfect. Great way to express customer service. I go to pick up my vehicle and the plastic piece on my driver side A pillar was hanging off, I put that back on. So that really was no big deal, but frustrating. Later on in the evening I go to charge my phone and notice that my 12v plug inside my center console no longer works (but it did when I dropped the vehicle off). I also noticed that my vehicle was not vacuumed out like I was told it was going to be. But what really or the icing on the cake was that I had a brand new pack of gum inside my car that I had just purchase the day before I dropped it off to get serviced, but was no longer in my vehicle. I don’t know if I need to start going to the Nissan dealership off Peoria or what but this is not the kind of customer service that I would expect to get. Considering I just recently purchased 2 Nissan vehicles within the last couple of months. 1 vehicle you can only service the fluids on because it is a Japanese vehicle, and the other one is still under warranty which I planned to bring and be serviced for the remainder of the vehicle life expectancy. I would hate to tell my friends, who recommended me to this dealerships service department, that they need to go somewhere else because your employees can’t do their jobs correctly or fully. I am not asking for red carpet service, but I am expecting to get the same service you would expect yourself.

Julie was perfect as expected! Very helpful, knowledgeable and very considerate! You are lucky to have her at your dealership!

Service was exceptional and very thorough. Truly appreciate the efficiency as well. Thank you

Rene has a great personality. His customer service is exceptional. Great employee and value to your company.

Excellent service.

Rene is great - he is a Service Master

Julie is fantastic and I would not think of going anywhere else than Avondale Nissan because of her!

Great

Blair Hummel is one of the best service advisors that Avondale Nissan has, if not the BEST!!! We have had very good service every time we take our vehicle in for service. We love our 2016 Maxima. Thank Trudy Varin for our purchase. She is a very wonderful person to work with. Thank you Avondale Nissan for having such professional and qualified personnel!

Appreciate the quick service, communication and the hospitality. Thank you!!

Gracias

Requested services to be done on my vehicle that were not required. Just replaced air filter and had a tire rotation the day before. So it made me wonder if you even gave me an oil change or not? Overall not real happy with service didn’t think the representative was honest with me. Usually my experience is exceptional not today.