Brought my vehicle in for a recall, dropped it off at 2:30pm, Caesar was not answering his pages so another gentleman checked me in. At 5:00pm I was called by Caesar informing me he needed a few more hours with my vehicle. I informed him that was not possible due to work being an hour away for me, he called back and informed me the technician had started the work but “put my car back together” and I could come get it, then he wanted to know if I could be there ASAP for the pick up before 6pm. I felt rushed due to him wanting to leave at 6pm, when I arrived the paperwork stated I “declined” the work so no work was done. I refused to sign the “declined work” paperwork and asked for a copy. I took off work, I paid for 2 car services to get home and come back to Nissan, it was such an inconvenience, and cost and my vehicle still has a recall that needs fixed.
10/15/2019
Florencia E. VERIFIED CUSTOMER
Jose was excellent
10/14/2019
Katarzyna H. VERIFIED CUSTOMER
Thank you!!!
10/14/2019
Jose R. VERIFIED CUSTOMER
Good
10/14/2019
TOQUYEN L. VERIFIED CUSTOMER
I’m am waiting a phone called from Mr. So regarding about ordering the parts for my passenger windows. He stated that he’ll called me in Friday and latest is Saturday. As up today, I still haven’t received any phone calls from him.
Please give me a call when the parts arrived at the service center!
Thank you
Mrs. Le
10/13/2019
ZURIEL M. VERIFIED CUSTOMER
Excellent customer service from David. We would really recommend him.
10/13/2019
CHRISTOPHER P. VERIFIED CUSTOMER
Michael was great about meeting my requirements for my car. He went above and beyond what I thought and thank him for what he did
10/13/2019
Willie F. VERIFIED CUSTOMER
The experience was very professional and the service was excellent!
10/13/2019
Edward L. VERIFIED CUSTOMER
Cesar did a great job, well knowledgeable and great customer service skills, next time I visit Avondake Nissan, I'm asking for Cesar Valenzuela!!! He is the Man!!!!!!
10/13/2019
Patricia L. VERIFIED CUSTOMER
Can you text me the survey as my email is down
10/13/2019
Sandra H. VERIFIED CUSTOMER
He did a great job and was very communicative
10/13/2019
Chance C. VERIFIED CUSTOMER
Brad was amazing! The best service advisor I’ve ever worked with - at any dealer! He is the reason I will bring my car back to Avondale Nissan for every service!
10/13/2019
ARMIDA G. VERIFIED CUSTOMER
Great service thats keep us going back.service Writer Jose buruato is Awesome.
10/12/2019
Dora R. VERIFIED CUSTOMER
I am happy
10/12/2019
GUILLERMINA G. VERIFIED CUSTOMER
El Señor José Buruato es muy amable.
Muy atento estoy muy contenta con el servicio gracias Nissan!!
10/12/2019
Jim M. VERIFIED CUSTOMER
Adam always kept me apprised of the repair progress which was what I needed.
10/12/2019
Susana H. VERIFIED CUSTOMER
I am always satisfied with your service that is why I travel from east Phx to Avondale because I trust you to do a good job. Thank you Your facility is also exceptional and you feel safe.