4.5 hours to do a service and there where no repairs involved
Prior to to the appointment I had left voicemails with my service provider Adam two (2) days in a row Monday and Tuesday
I used the default line to connect with Cesar and setup the appointment however until I arrived it was clear he did not have the information relative to my 20,000 mile service requirements
Further while waiting I actually spoke to Adam and told him about the previous voicemails I’d left, his response was yeah! Perhaps there was a system issue and who knows how many others left voicemails
I said well that’s not good for business!
Bottom line is even if the voicemail issues are true his response was not acceptable
10/12/2019
Jason C. VERIFIED CUSTOMER
I went in Jose greeted me, took care of my vehicle needs and got me out of there in a timely manner. Great job! Keep up with the professionalism.
10/12/2019
Christine T. VERIFIED CUSTOMER
Great..thank u!
10/12/2019
DAVID S. VERIFIED CUSTOMER
Just great service true professional
10/12/2019
LONNIE W. VERIFIED CUSTOMER
Great service and Adam is great to deal with.
10/12/2019
Aaron T. VERIFIED CUSTOMER
Jose was outstanding and went out of his way to make sure I was taken care of....
10/12/2019
Antonio G. VERIFIED CUSTOMER
All your staff were exceptional and the the work was done in a timely matter.
Thank you
10/12/2019
Stacey P. VERIFIED CUSTOMER
David always takes great care of me when I visit your Service Department. Thank you!
10/12/2019
William D. VERIFIED CUSTOMER
Stop contacting me. Also the job was supposed to take 1 hour and 4 hours later when we called to check they still needed 30 minutes (and that was after keeping us on hold for 12 minutes).
10/11/2019
Roeelio S. VERIFIED CUSTOMER
????????????
10/11/2019
EDITH L. VERIFIED CUSTOMER
Everyone was very helpful and eager to provide excellent customer service.
10/11/2019
Phillip W. VERIFIED CUSTOMER
Blair is a consummate professional and I trust him to repair/service my vehicle
10/11/2019
Richard B. VERIFIED CUSTOMER
First time customer and everyone I had contact was great.
From the phone operator ,to the service Representative who made the first appointment and the second Representative when I called for a sooner appointment, to the Representative who I talked to when I pulled into the service bay area , to the Service writer David Luethy who listened and wrote everything I needed done and made it happen. And I want to do a shout out about a maintenance man Luis ,who I spoke to outside as I waited, Great people , great service , You Have A Winning Team . Thank you
10/11/2019
Victor D. VERIFIED CUSTOMER
Excellent customer service. very friendly and welcoming.
10/11/2019
Terry K. VERIFIED CUSTOMER
Satisfied as we always are.
10/11/2019
Kostas V. VERIFIED CUSTOMER
Awesome service
10/11/2019
Doug H. VERIFIED CUSTOMER
As always
10/11/2019
Sandra P. VERIFIED CUSTOMER
Avondale Nissan always provides exceptional service
Jose is always so courteous and provides outstanding service, and explains everything in detail. Keep up the great job you do Jose
Thank you,
10/11/2019
Joe V. VERIFIED CUSTOMER
Jose is awesome! He’s the reason I return to Avondale Nissan for my car maintenance needs