Todd Coen ****-****-xxxx. Poor service. Had appt. Car dropped off 7:30 am. Wife waited in lobby 5 1/2 hours.Finshed at 5:30pm. Charged $600 for service. They admitted there was miscommunication but still billed me $600. Bad service.
8/15/2019
Mariam L. VERIFIED CUSTOMER
Always a great experience at this location, with all honesty
8/15/2019
Joe C. VERIFIED CUSTOMER
Adam,
I forgot to mention, I have 90 service points, set to expire 24 Sept 2019, Jose normally just takes this off the service bill. Please advise, I checked the work invoice and no discount was added. Can the bill be adjusted to use the service points?
Joe C
8/15/2019
William C. VERIFIED CUSTOMER
Great job!
Thank You!
8/15/2019
Davion T. VERIFIED CUSTOMER
Adam Soto is Awesome he does a great job
8/15/2019
RODGER B. VERIFIED CUSTOMER
As always, Blair was very helpful and very informative about what services were being completed on my vehicle.
8/15/2019
John F. VERIFIED CUSTOMER
Blair was very professional handled the situation and got me and my wife back on the road again. We were very very satisfied
8/15/2019
Carol A. VERIFIED CUSTOMER
I had the best experience ever! Rene is a great service advisor! I would highly recommend this dealership.
8/15/2019
JOSE C. VERIFIED CUSTOMER
Ivan Ibarra in sales very pleasant and helpful
8/14/2019
Dave K. VERIFIED CUSTOMER
Very professional, excellent service.
8/14/2019
Basil S. VERIFIED CUSTOMER
I dont understand why you use words such as truly exceptional. He was ok. He did his job. I dont understand why the dealership prefer to use a text when I am in the waiting area. I do not believe one question on a survey, should speak for an advisor customer service. I'm sure he was busy all day and to now worry about what each customer says. I take my vehicle to Peoria Nissan. I only brought it in there because of the recall. I was triggered based on my last experience when I saw advisors whom I was antagonized by. I wish I had not went there honestly.
8/14/2019
Anne P. VERIFIED CUSTOMER
I always go through Blair Hummel when it comes to my vehicle service. He is knowledgeable, thorough, and very courteous. Also I feel he is trustworthy which is very important to me.
8/14/2019
Neil T. VERIFIED CUSTOMER
Please contact me so we can discuss the issues I experienced
8/14/2019
Scott G. VERIFIED CUSTOMER
Thanks for everything
8/14/2019
Kathy G. VERIFIED CUSTOMER
Adam was such a gift... Polite, professional and knowledgeable! Because of him I am definitely considering changing dealerships!
8/13/2019
Sebastian O. VERIFIED CUSTOMER
I got awesome and quick service. I didn't have to wait even I came to my appointment early. My car got washed and serviced in time they told me. Thank you
8/13/2019
GARY B. VERIFIED CUSTOMER
Very informative about my vehicle.
8/13/2019
JONATHAN C. VERIFIED CUSTOMER
Was handled well treated well vehicle came back amazing.
8/13/2019
Fernando G. VERIFIED CUSTOMER
To
Many inexperienced employees
I request to check my Armada AC doesn’t turn off on the back side of the
Roof amd they forgot or they told me that they don’t have the time and brink my car back for diagnosing when the car was already there
Second
Always with Tony Valencia they call me to give me the status of the car
This time I just receive a phone call that the car was ready
They not even told me that the air filter was broken or damaged and needs to be repaired
I’m very disappointed with the service this time
I believe fletchers do a better job for
Less money I’m no sure if the tire where rotated
I believe I will end up relation with Nissan at this point
When I pick up my Armada the display on my dashboard shows Maintenance die soon
If they supposed do a oil change and tire rotation why they don’t reset the screen
By the time I pick up my car I have to wait another 30 minutes waiting for someone to k le how to reset the dam display
I’m very disappointed with the service this time ????