Haven't had time to bring my vehicle back, but the window is making a loud Crack sound when rolled up
9/15/2023
Howard N. VERIFIED CUSTOMER
Never received any phone calls updating me on my car. Dropped the car off at 8:50am, Tuesday September 12th and received a text showing me the car was checked in around 10am. Didn’t hear anything the entire day. I called at 8am on the 13th and was told “there were notes from the mechanic in the system”, and the person I spoke to said he’ll get with my service advisor to call me back. Never heard anything. I called around 11am and spoke with a Stephen I believe who told me the problem couldn’t be duplicated. I picked up my car sometime after 1pm, and my service advisor made it seem like they called me. In either case, the problem is still present. If the car was driven the noise would’ve been heard. I’ll be taking it elsewhere to get the problem fixed
9/15/2023
Amy O. VERIFIED CUSTOMER
We always appreciate the exceptional quality of service from Thomas and Javier. Thank you both !
9/15/2023
Pedro M. VERIFIED CUSTOMER
Keep up the good work.
9/15/2023
Paul S. VERIFIED CUSTOMER
Thomas was extremely helpful with the diagnosis and options plans to properly repair the vehicle. I will recommend Quicklane anytime.
9/15/2023
Imelda P. VERIFIED CUSTOMER
Thomas is always courteous and very helpful as well as knowledgeable.
9/14/2023
Richard T. VERIFIED CUSTOMER
Edwin was a pleasure to work with… He understands the customer
9/14/2023
Wesley M. VERIFIED CUSTOMER
Javier did an AMAZING job. He went out of his way to expedite the service because he knew it was during my lunch hour. Please give this man a raise.
Will return.
Thank you.
Wes McDowell
9/14/2023
Andrew L. VERIFIED CUSTOMER
Stewart was on point and handled all my needs.
9/14/2023
Randolph F. VERIFIED CUSTOMER
Wonderful crew who are very personable and professional.
9/13/2023
Barbara C. VERIFIED CUSTOMER
Stewart was very professional and kept me informed.
9/13/2023
Alicia G. VERIFIED CUSTOMER
No tire rotation was done and Javier told me that it’s done.
9/13/2023
Ruth A. VERIFIED CUSTOMER
Javier kept me informed throughout the whole visit and is always friendly and knowledgable about any questions I have regarding my vehicle.
9/12/2023
Kariena C. VERIFIED CUSTOMER
When I dropped my car off I was told I can pick it up the same day by 7:30pm. I was called at 3:30 that same day and told that they read the part number wrong and they didn’t actually have my part in stock. They said they would order it and it should be here the next day. I received no updates until they just said my car was finished at 3:30 the following day. I wasn’t available to get it right at that moment so I asked what the after hours times were and never received a response. I got a personal ride to go pick it up before 7:30 and when I got there I was informed the service department closed at 5:30, no one told me this. I was very agitated because I live 30 minutes away and that’s an hour drive for nothing. Then to make things worse since it was a Friday the salesman told me I couldn’t even get my car until Monday. Again, no one informed me of this. Also again, extremely agitating because I needed my car over the weekend. I finally got my car Monday morning after what was only supposed to be an afternoon of my car being there turned into 5 days! Very agitating and the lack of communication was mind boggling.
9/12/2023
Darin N. VERIFIED CUSTOMER
I was satisfied with how Thomas Fraser, kept me informed on the outcome of my vehicle. And what was done to solve the problem. I wasn't expecting it back so soon. Thomas notify me when it was complete and ready for pickup. Thank you.
Darin N
9/12/2023
Frank C. VERIFIED CUSTOMER
Thank you
9/12/2023
James D. VERIFIED CUSTOMER
Great service and kept me informed throughout the service
9/12/2023
Thomas B. VERIFIED CUSTOMER
I think that maybe it could have taken less time but I did get it done
9/10/2023
Mary N. VERIFIED CUSTOMER
Thanks again to Javier, and all the guys at raceway ford quick lane.
Great service.