Javier fernandez was wonderful. He explained everything very clearly that i needed
I will highly recomend people to come see javier for good customer service
6/10/2018
Richard S. VERIFIED CUSTOMER
Thank you!
6/9/2018
David B. VERIFIED CUSTOMER
Quickly honored my 2 PM appointment and was in and out in 45 minutes. Great service and staff.
6/9/2018
Rodney M. VERIFIED CUSTOMER
Awesome service.
6/9/2018
Roger O. VERIFIED CUSTOMER
I was called and notified that the Explorer was ready for pick up. Going over the paperwork I noticed that they had not used the FULL synthetic oil but the standard semi-synthetic oil. Thomas asked if I wanted it changed and I said I want both the oil and filter changed. When I dropped off the vehicle to Mike I told him my maintenance contract has it noted I paid for the Full synthetic oil for all oil changes under the contract. He said ok. I mention this every time I drop the Explorer off at Raceway because I am questioned about this until they review the maintenance contract. I don't seem to have this problem elsewhere because I think they review the contract prior to me telling them. It's only a small annoyance and it was fixed but why do I have to review the paperwork and ask questions to make sure I am getting what I paid for?
6/9/2018
Armando R. VERIFIED CUSTOMER
Thank you Javier for taking care of my car!
6/9/2018
Benji A. VERIFIED CUSTOMER
Great service thank you
6/9/2018
Jerome B. VERIFIED CUSTOMER
politely and professionally responded to my wife's concerns
6/8/2018
Phil D. VERIFIED CUSTOMER
Fast, friendly service
6/8/2018
Donis A. VERIFIED CUSTOMER
exceptional service by Alan Leon
6/8/2018
Felicia B. VERIFIED CUSTOMER
The only thing I thought of after I picked my truck up was that I had hoped they would have given the truck a complimentary wash.
6/8/2018
John R. VERIFIED CUSTOMER
Thank you for great timely service
John R
6/8/2018
Becki R. VERIFIED CUSTOMER
Javier was friendly, professional and courteous. And he kept me updated on the status of my vehicle and the necessary repairs.
6/7/2018
Dewey B. VERIFIED CUSTOMER
Excellent fast service
6/7/2018
Christina L. VERIFIED CUSTOMER
Great customer service also told him my window issues that no other person seem to be able to solve on the other service side thomas got the right technician and appears to be fixed thank you Thomas for your excellent service.
6/7/2018
Arthur C. VERIFIED CUSTOMER
Great as usual
6/7/2018
Juan V. VERIFIED CUSTOMER
Javier Fernandez did an excellent job in helping me get my vehicle serviced. He kept me informed in how my vehicle was going to get serviced. I also appreciate him for doing me the favor of supervising my car when I left it there. Couldn’t be anymore satisfied with his service
6/7/2018
Joshua A. VERIFIED CUSTOMER
The person that helped me left me stranded with a hole in my tire , and didnt want to patch a simple hole. He was super rude and was being way nicer to the other people that were there.
6/7/2018
George G. VERIFIED CUSTOMER
Great service good communication Thanks
6/7/2018
Frank C. VERIFIED CUSTOMER
I trust Thomas when I bring in my vehicles. He has integrity which is hard to find from repair shops. I appreciated his honesty and felt like he was more interested in ensuring my vehicle was repaired correctly and promptly instead of trying to get as much money as he could out of me. I will bring my vehicles back to Raceway as long as Thomas is there.