Ok Alan did his job and went above so kudos to him. Now here is what happened , my truck went in for several warranty items. The main one was to replace the sun roof shade. Well I got a rental which smelled horrible and when I told the person at the counter she did not blink an eye. Then when I went to qc my truck the roof part was not done right and the truck was all dirty with prints and smudges. How can u not chatch that. Alan saw it scheduled another appointment to get it done right and it was detailed inside. This time I got a real car that was appropriate. This time this lady was nice caring and empathetic. I would suggest the following have people care and have the job done right the 1st time. I spent Gas and over two hours of my time for something that should have been handled the 1st time. Alan gets a plus but his team a minus.
5/23/2018
Margaret K. VERIFIED CUSTOMER
Great service, fast repair
5/23/2018
Christopher P. VERIFIED CUSTOMER
Chris is great
5/23/2018
Jerry S. VERIFIED CUSTOMER
Great job price match competitor price. Work done ina timely matter.
5/23/2018
Robyn W. VERIFIED CUSTOMER
I always receive outstanding service from Glenn Morris and his team!
5/23/2018
Liliana R. VERIFIED CUSTOMER
Javier is an outstanding service rep. He consistently communicated and kept me up to date with the progress of my vehicle. I felt confident he was looking to represent Raceway Ford in the best possible way without compromising customer service. He and his technician team went above and beyond in assuring complete service repair of my vehicle though it had manufacturer defects. Javier is a knowledgeable and detail oriented employee. Any dealer is lucky to have him, Raceway Ford is lucky to have him. From now on Javier is my service rep.
5/22/2018
Viginia Z. VERIFIED CUSTOMER
Javier was awesome, very professional
5/22/2018
Todd B. VERIFIED CUSTOMER
Everything went very smooth. Thank you
5/22/2018
Jose G. VERIFIED CUSTOMER
Very good customer service from the service representative. Always answered all questions regarding the service.
5/21/2018
Joe M. VERIFIED CUSTOMER
Considering that this was the first time that I had work with Ryan I think that he handle my warranty service excellent and I appreciate the help that he had given me that made me stress-free a no worries that he was able to get the job done and I appreciate Raceway Ford for taking care of me and my vehicle thank you very much
5/21/2018
Tiffany G. VERIFIED CUSTOMER
Provided clear information and kept me
Updated on my cars progress. Job well done
5/20/2018
Susan L. VERIFIED CUSTOMER
My first visit to this establishment. Very impressed. I will return.
5/19/2018
Cheyenne M. VERIFIED CUSTOMER
Chris was extremely helpful and was able to get me a rental
While my car was in the shop. Excellent customer service!!
5/19/2018
Elmer R. VERIFIED CUSTOMER
Mark is awesome and was very helpfull
5/19/2018
Jessica A. VERIFIED CUSTOMER
Great customer service. Thomas was very helpful.
5/19/2018
Louise P. VERIFIED CUSTOMER
Very fast service. Car was ready way sooner than promised. Everyone is so friendly and made me feel welcome. Thank you!
5/19/2018
Gerald G. VERIFIED CUSTOMER
Ryan was great but the technician did not fix the problem.
5/18/2018
Dean T. VERIFIED CUSTOMER
Thomas was very professional and completed the job. It’s nice to see a familiar face when I visit Raceway Ford.
5/18/2018
Lori G. VERIFIED CUSTOMER
I have had several encounters with Thomas and he has never disappointed me, even when things don’t go as planned. He’s a great asset to your organization.
5/17/2018
Daniel L. VERIFIED CUSTOMER
My car has an issue with charging. After about a 50% charge an error light comes on the charger and sometimes it stops charging. Intermittent issue I know. I was told and it was written on my receipt that they could not duplicate the problem. When I dropped the car off it had 10% battery. When I picked up my car 7 hours later my battery was at 0% and partially down in the reserve. How could they have tried to duplicate the problem if they didnt plug it in? My service advisor was great and I have no complaint with him. Dont want to accuse anyone without all the facts, but this is a significant discrepancy.