Raceway Ford Auto Repair Service Center

Totally professional and very friendly staff. I highly recommend them.

Thomas is an excellent service advisor, always clarifying what needs to be done on my vehicle.

Well communicated and executed in a timely manner

Everyone was polite and professional. Thank you

suggestions for you would be to offer my service specials depending on customer vehicles. also have water bottles and snacks available.

I am writing to say that Javier Fernandez took the absolute best care of me that he could, he's very intellectual and informative and professional in his position as a service writer. He kept me up to date throughout the entire process and informed me of a recall which I was unaware that Quick Lane would be able to resolve but I was very glad that they were able to do so. However the only gripe I have unfortunately is for the tech that serviced my vehicle, I got the works package on my 2017 Fusion SE 2.0 EcoBoost and all work was done appropriately except for the tire rotation which I really was hoping to have done as I commute daily from Moreno Valley to Ontario. The receipt states the tread depth is severely diminished which is false, as I've taken the car to Citrus Motors in Ontario immediately after leaving Raceway Quick Lane. Citrus Ford is where I purchased the vehicle only 3 months prior as a Certified Used vehicle which had new tires installed before being put up for sale which I've only put 5,000 miles on the vehicle to date from purchase. The service manager of Citrus looked at my vehicle and said that there's absolutely nothing wrong with the tires, granted the front is wearing slightly more than the rear which is expected in a front wheel drive vehicle regardless. The tread is definitely not even down to the wear markers yet on the tires. I simply don't understand why that was foreshadowed and was not delivered upon but simply ignored due to them being "too worn" which to be in all honesty I find absolutely atrocious. Even if the tires were in fact bald, wouldn't you want to have the good tires on your steer tires in the front for better control of your vehicle regardless? Thank you, -Ryan C

I was told the service would take an hour and a half but I came back and no one had touched the car. I had a messed up battery but no one replaced it even though I had a warranty. They refused to find a way to fix the problem. Very disappointed.

Javier is a professional with excellent customer service skills. He answered all of my questions and explained everything that was being done to my car.

Need make sure have parks in for recalls not call some one after the car dropped off. Other then that it done quick

Thomas is a great man and very helpful

Great service and helpful.

Very happy with Javier Fernandez service

He was very nice. Very couteous.

Excellent and professional service

Thomas was very nice. He answered all my questions and even had the guys wash my car after my oil change without me asking for that extra service. Very satisfied with the service I received.

Friendly professional service No pushy upgrades Just met my requested service

Very pleased, took care of the problem and situation. Thank you so much

Javier helped me a lot on my SUV. He did a good job for assisting me professionaly. Thank you again...

Alan did a great job got in an out fast. Nice guy

Looking forward to it; However, I would rather speak with The Ford Motor Company Regional Customer Service Manager. Please submit THAT request and you may consider Our business at a satisfactory conclusion.