It took 8 hours to get my oil changed we had an appointment for 8:30am and didn't receive my car till 5pm. I also paid for a tire rotation and didn't receive any notice of that was done or not I also did not receive an updated oil change sticker for the second time. Extremely unsatisfied with service at this Ford.
7/11/2024
Darell G. VERIFIED CUSTOMER
Edwin was very professional and explained everything to me regarding the recall repair. He arranged transportation for me to my home. My experience was a pleasant one.
7/10/2024
Chere G. VERIFIED CUSTOMER
Thank you Javier and the rest of the team for the great service you provide each time I come in. Have a blessed day everyone.
7/10/2024
Bob M. VERIFIED CUSTOMER
The work was done quickly and we are appreciative of that.
7/10/2024
Won Y. VERIFIED CUSTOMER
Over all service was very good.
7/10/2024
Gregory R. VERIFIED CUSTOMER
Javier is always a pleasure to work with!
7/10/2024
Oscar L. VERIFIED CUSTOMER
Mike and the entire team really do an amazing job. The customer service level is awesome.
7/10/2024
Peggy F. VERIFIED CUSTOMER
Thomas was very helpful and explained maintenance items that should be performed. He is always courteous and informative. He represents Ford well.
7/9/2024
Leslie A. VERIFIED CUSTOMER
Really appreciate the honesty from start to finish and there was no False commitments givin to me appreciate that he was honest thank you for making this such a smooth transaction.
7/9/2024
Bruce C. VERIFIED CUSTOMER
As always, Thomas has gone the extra mile for me. I’m always confident that I’ll receive outstanding service.
7/7/2024
James D. VERIFIED CUSTOMER
Great job and went above and beyond to make sure my truck got all work completed before we leave on our road trip
7/7/2024
Michael M. VERIFIED CUSTOMER
Courteous staff. Good price for the works. Very clean facility.
7/6/2024
Susan G. VERIFIED CUSTOMER
I brought my car in for recall and you were unable to complete.
7/6/2024
Louis M. VERIFIED CUSTOMER
I always get fast quality service when I go to quick lane. Javier is great at getting me in and out quickly.
7/4/2024
Stephanie J. VERIFIED CUSTOMER
Very good service ???? and completely satisfied...
7/4/2024
Theresa F. VERIFIED CUSTOMER
Took a long time but hopefully everything regarding recall was addressed.
7/4/2024
Faro B. VERIFIED CUSTOMER
Truck was on time, it was evaluated and recommended service was done.
7/4/2024
Lorie M. VERIFIED CUSTOMER
As of now only two of the five issues i reported were resolved. I was told my puddle lights should work now and they don’t. I was also told that there were no more updates needed and as soon as i drove to my next destination my car asked if i wanted to reschedule an OTA update. When i called and let the shop know they advised me to make sure my car was plugged in at the time of the scheduled update (something i had done over and over again before bringing my car. I still did as he said.. and this time some updates completed and it said some didn’t. I’m not happy that my puddle lights still don’t work even tho my mirrors now retract. Overall i don’t know what was being done to my car for the 3 days they had it
7/4/2024
Willie T. VERIFIED CUSTOMER
Thanks for a job well done!
7/4/2024
Maria N. VERIFIED CUSTOMER
Alan has the best customer service skills. He is also very knowledgeable and follows through with call returns.