Raceway Ford Auto Repair Service Center

Great service!

I was disappointed. raceway is the third Ford Service Center that I’ve taken my 2019 Ford Explorer to. The first two experiences were extremely poor. I had higher expectations of Raceway based on the online reviews. I was impressed, at first. I was given straight answers of what was needed to repair the fuel door and assured that it would only take a day if I could leave the car. I explained that I could only leave it for one day and assured that it would be ready. My wife and I work different location with my job in Diamond Bar. I adjusted my meeting schedule to be free or online for one day. At then end of the day on the day the work was supposed to be completed, I called the service center to make sure the car was ready to be picked up at 6:00 pm since I hadn’t heard from anyone. I was informed that the car wasn’t ready and that the technician had left for the day. Since my wife and I were left with only one vehicle for a second day, I had to rearrange several in person meeting again inconveniencing other attendees. The lack of communication was unacceptable. If the service deptartment had been upfront with me that it could take more than a day or, when the technician began work and realized they it couldn’t be finished and contacted me immediately, it would have been more acceptable. I do appreciate the fact that I was contacted early the next day although it was too late for me to pick up the car and conducts my meetings. I do appreciate the fact that I was given the option to have the car delivered to me in Riverside. It still leaves a bad experience that I can’t count on any Ford service center to provide acceptable customer service.

Thomas is always very friendly and very professional and I really appreciate everything he does , thank you again

Great service, very helpful. Even though I showed up around their lunch time, they got the service done in a reasonable time. Definitely coming back here.

Great customer service and communication.

Javier went out of his way to help me! And actually took the time to show me what was wrong with my truck so I just really appreciate that

I was a bit impatient as another worker had told me it would be only a half hour wait and I was there for around 2 hours.

Well, I got two out of eight issues repaired. One was oil change. Oil spilled . must not got cleaned up .after parking I smell oil burning off.

Feel free to call me.

Stewart Tran is very helpful, and Thorough. Very professional. 10/10.

Great fast service as always.

Stewart took the time to be in contact with me and keep me posted throughout the process while my vehicle was on the shop very satisfied ????????

most of the time You can normally match or get close to my previous sale price I paid at least 6 months before, including a good price on the full synthetic oil upgrade. That’s why I’ve been coming back for 7 years! So as long as I keep getting a good price & good service. I’ll keep coming back! And I’m sure many of your other customers will too!

Amazing service, professional and friendly. Definitely will be back.

Thomas as always is amazing and provides excellent customer service!! He is extremely knowledgeable and trustworthy!

Javier is very polite and take good care of customers

Thanks

awesome job

Alan was professional and friendly.

Dawson was awesome. Great customer service. I was happy to get the recall fixed so easy. Usually you take your car to the dealer and don’t get it back for a week. Oscar showed up at my house and was done in about 20 minutes. Excellent idea guys and gals. Keep up the good service. Ryan T