Juan was very helpful and super friendly. I appreciate his help and will request him every time I come in.
8/3/2021
Waldo C. VERIFIED CUSTOMER
Very professional, excellent service.
8/2/2021
Calvin M. VERIFIED CUSTOMER
She was very informative, everything went smoothly. Services were great and timely
8/1/2021
Giovanni G. VERIFIED CUSTOMER
Juan was very professional and knowledgeable for the needs of my vehicle. Juan’s customer service is great. He walks around and ensures everyone has been helped and makes sure job gets done.
8/1/2021
Jill M. VERIFIED CUSTOMER
Anthony is always wonderful when I come in!! Takes care of everything with a great attitude and efficiency!! I appreciate the work guys!!
8/1/2021
Sandra P. VERIFIED CUSTOMER
I like working with Gilbert. He’s genuine and stays on top of things.
8/1/2021
Julie B. VERIFIED CUSTOMER
Juan was very patience in answering all my questions and did an amazing job in keeping me informed of the service progress.
7/31/2021
Stewart D. VERIFIED CUSTOMER
Anthony and team provided an excellent service. Much better than the last time I was there.
7/31/2021
Michael J. VERIFIED CUSTOMER
Laura was awesome! Going to the dealer for repairs is always a bummer, but Laura made it fast and easy. I’m definitely asking for her again the next time I have to go (fingers crossed I don’t)!
7/31/2021
Kyana G. VERIFIED CUSTOMER
Terrible service every time. This one took the cake. Came for my appointment, was told I shouldn’t have even been scheduled because my service advisor wasn’t there for another week. I asked if they could diagnosed it so I could get a rental because I’ve been having so many issues with this car. The said they wouldn’t be able to diagnose it for another 3-4 hours because the staff would be going to lunch. So I got the rental car anyways because I didn’t want to wait. My first complaint is why I was scheduled if my service advisor wasn’t there. My second complaint is why would I get an appointment right before the staff goes on lunch, so unnecessary for me to sit at the dealership while they eat lunch? I was told I would get a call by the end of take day giving me an idea of what was wrong with my car. Never got the phone call and they kept my car over the weekend without my consent or even a notification. Overall I have dreaded service at this dealership every single time I have had to take it in, even for a basic oil change. My husband who had a Ram also has had the same terrible service. I would never buy another car from Bob Baker or recommend to friends and family because of how terrible the service department is.
7/31/2021
Rosemary W. VERIFIED CUSTOMER
Laura my service person was most helpful. However I was most disappointed that Chrysler would not repair my car as they no longer make the parts needed. It seems they could get parts that were needed from another source. Also when I pursued a repair by a transmission shop they had the parts readily available. They also told me absolutely do not drive the car, have it towed in. Chrysler sent me on a 15 mile drive home.i guess a different opinion as to what was safe.
7/31/2021
Alan M. VERIFIED CUSTOMER
Once Laura kicked into gear, she was unstoppable, and took care of my needs. Yes, she was quite late for our appointment, but she made up for it. Perhaps, she should've called me, when she knew of the delay. All is good, though.
7/30/2021
Amy B. VERIFIED CUSTOMER
Very easy and on schedule-Thanks
7/30/2021
Alice L. VERIFIED CUSTOMER
Anthony did a great job investigating the problem and confirming my suspicion. I’m grateful for his help in keeping my car in good working condition for the past 6 years.
Thanks Anthony!
7/30/2021
Carolyn B. VERIFIED CUSTOMER
The only thing I keep thinking about is - by chance was there a coupon? I always got the coupon price - as a regular customer. Randy F. never needed the coupon - just gave me the deal. Nothing was mentioned at all. And it is my fault for not asking. Wondering now if I could have saved a few dollars. Thank you. Carolyn J. Boyden
7/30/2021
Anthony J. VERIFIED CUSTOMER
Took very long to receive our key fob and floor mats after purchasing the vehicle, little to no communication during the process. Other team members didn't seem to know anything about the order(s) when we arrived to pick up the items.
7/29/2021
Brianna D. VERIFIED CUSTOMER
It was a super easy process! Service writer Anthony was awesome. They were able to finish my car before lunch and get me on my way extremely fast.
7/29/2021
R S. VERIFIED CUSTOMER
Very pleased with another great experience with Bob Baker. Juan has been extremely helpful, flexible, and reliable whenever my sister or I have required service with our Jeeps.
7/29/2021
Sal V. VERIFIED CUSTOMER
Once again, outstanding service by Anthony Norton my Service Advisor. He kept informed and was always available to answer my questions.