Thanks for the prompt & efficient service, Gilbert Ahumada provided me with excellent info & timely service.
7/9/2021
Brad T. VERIFIED CUSTOMER
This man has performed above and beyond the expectations and experience I had had owning a Porsche, Mercedes, Toyota, and many other top new vehicles. The services I had reinforced my faith in the Jeep brand, I have a Jeep Cherokee 2019, and now am also the proud owner of a brand new Jeep Compass from your dealership this past year for the same reasons. Please send this man to corporate offices or some form of promotion, in every experience I’ve had with him has been a pleasure beyond measure. I wish all dealerships had his motivation and dedication to the customer service experience.
7/9/2021
Jason S. VERIFIED CUSTOMER
Service advisor was excellent
7/9/2021
Melissa W. VERIFIED CUSTOMER
Juan with Jeep Carlsbad is fantastic! I was in a crunch when my Unconnected failed to properly update and ultimately drained my battery. I quickly called a few different Jeep dealership’s in San Diego and left a voicemail for the service department and was lucky enough that Jan answered when I called over to Jeep Carlsbad. Not only was I relieved to hear someone answer the phone but he was familiar with the issue and said to bring my car in when possible. Quick jump on my battery and Juan took care of the rest. 5 star service and absolutely recommend.
7/9/2021
Greg R. VERIFIED CUSTOMER
Juan was great. Kept me informed throughout the day and called me when he said he would.
7/9/2021
Gabriel L. VERIFIED CUSTOMER
Laura was VERY helpful and was able to fix the problem within a days time!
7/8/2021
Sean B. VERIFIED CUSTOMER
Anthony rocks!
7/8/2021
Giovanni G. VERIFIED CUSTOMER
Juan was very knowledgeable and provided great customer service immediately upon talking to him.
7/8/2021
Lawrence R. VERIFIED CUSTOMER
Laura is always so amazing your company should be very happy to have her. I'm glad she take good care of my car. Thank you all.
7/8/2021
Matthew B. VERIFIED CUSTOMER
Great service. Juan was very helpful.
7/8/2021
Steven B. VERIFIED CUSTOMER
Professional, knowledgable, and friendly. He solved our problem when others couldn’t. Thanks Juan!
7/8/2021
Joan E. VERIFIED CUSTOMER
Juan is fantastic!
7/7/2021
Stacey Ann. VERIFIED CUSTOMER
Juan was simply amazing
7/7/2021
Paul F. VERIFIED CUSTOMER
Juan was very professional and was able to get the issue serviced and out the door in a timely manner!
7/7/2021
Edith M. VERIFIED CUSTOMER
Loved the service
7/7/2021
Dennese K. VERIFIED CUSTOMER
The radio is still displaying same problems and the parts suggested by the Field Rep to resolve the issue DID NOT work!
7/7/2021
Marcial C. VERIFIED CUSTOMER
Juan is the best! Always professional and friendly.
7/7/2021
Russell V. VERIFIED CUSTOMER
Same problem back second time. The check engine light was still on when they gave back to me “after” it was fixed!! Very upset
7/6/2021
Robert A. VERIFIED CUSTOMER
This was our first visit to Bob Baker CDJR service department and I am happy to report our expectations were exceeded. Anthony Norton our service advisor showed us that customer service is top priority for him and the entire service department team.
Thank you!