Juan had make some adjustments to the work order.
They were done quickly.
Thanks
6/24/2021
Harriet I. VERIFIED CUSTOMER
Gil was so helpful! He explained the issues to me very clearly.
Great customer service!!!
6/24/2021
James B. VERIFIED CUSTOMER
Anthony is always terrific!
6/24/2021
Megan S. VERIFIED CUSTOMER
2nd time bringing it in in 6 months for drained batteries. Could not determine the issue. Still waiting on parts to be ordered and installed for possible radio screen issue. Car still not fixed
6/24/2021
Brenda S. VERIFIED CUSTOMER
Thanks for all your assistance
6/23/2021
Jessica H. VERIFIED CUSTOMER
Gilbert is always the best! He’s attentive knows what I’m looking for and communicates throughout the process. He’s the reason I keep coming back
6/23/2021
Leigh C. VERIFIED CUSTOMER
Juan is always so positive and helpful. Juan keeps us informed about the status of the car, status of parts ordered, and does everything he can to assist us through the process!
6/23/2021
Richard R. VERIFIED CUSTOMER
Great job on service. Very prompt. Good personality
6/22/2021
Joevert G. VERIFIED CUSTOMER
Terrible customer service engagement. Unclear and unresponsive to inquiries about issue on vehicle. It was like pulling teeth talking to Laura. Very unsatisfactory experience.
6/22/2021
Marek H. VERIFIED CUSTOMER
The cat has not been fixed. We paid $1600 dollars and the problem is the same. No one tested if it was fixed and send the car back still broken.
6/22/2021
Alice S. VERIFIED CUSTOMER
Laura was very professional. The issue I had with my vehicle was under warranty but I was charged for a rental car. This is the first higher end car I've bought. I owned a Kia and they gave me a rental at no charge when my car had to go in for a recall. Fortunately, I only had to pay for a day because my issue was resolved under a day. Which I appreciate. That was the only complaint I had.
6/21/2021
Robert F. VERIFIED CUSTOMER
Laura was very considerate and also very responsive, she is a joy to work with, thank you Laura!
6/20/2021
George B. VERIFIED CUSTOMER
My experience is always great with this dealership. This was especially great for this last recall issue. Gilbert made immediate accommodations to allow my vehicle to get repaired. I was not aware that the recall would delay my registration for the Charger and was able to get everything done in the same day. Gilbert was awesome and is a great representation of a top notch dealership and business.
6/20/2021
Edward B. VERIFIED CUSTOMER
Gilbert is great
6/19/2021
Oriana L. VERIFIED CUSTOMER
I had such a poor experience purchasing my vehicle so having Laura take such good care of me during my service appointment was exactly what I needed. I highly recommend Laura and I hope she’s always there for my service appointments.
6/19/2021
Howard L. VERIFIED CUSTOMER
Great service advisor Laura
6/19/2021
Scott P. VERIFIED CUSTOMER
Outstanding staffer. All my service will be at BB
6/19/2021
Kelly B. VERIFIED CUSTOMER
Anthony, my service advisor for many years, is a very real factor when choosing to continue with Jeep new vehicles.
He’s very knowledgeable with vehicle care and his customer service is why I choose the Carlsbad location.