Efficient, no nonsense great job by everyone involved.
5/29/2021
Philip M. VERIFIED CUSTOMER
Laura went the extra mile to make sure our needs were met. Thanks so much
5/29/2021
Bridgett P. VERIFIED CUSTOMER
Very helpful and knowledgeable. Explained things thoroughly about my vehicle. Kelts me updated on everything which is awesome because no other dealership communicates as well as he did with my visit. Would recommend Gilbert to friends and family for service.
5/29/2021
Gordon S. VERIFIED CUSTOMER
My service advisor was Anthony Norton ( nit sure who “ Your Alias “ is ... but he was great , and everything went quickly and smoothly !
5/29/2021
Baron B. VERIFIED CUSTOMER
I’ve always been taken care of for my service needs.
Thanks for the good work.
5/28/2021
Erik P. VERIFIED CUSTOMER
Anthony Norton is a fantastic service rep. Always solid on communication and explains things very clearly.
5/28/2021
Quincy T. VERIFIED CUSTOMER
He's a consummate professional.
5/28/2021
Lauren F. VERIFIED CUSTOMER
Anthony was great ti work with and very helpful. We were very satisfied with the service there
5/27/2021
Laura L. VERIFIED CUSTOMER
I’m always happy with Anthony’s care. I’m also glad we bought the extended warranty!
5/27/2021
Christopher A. VERIFIED CUSTOMER
Gilbert was amazing got my vehicle back
Time same day and he even washed it, A+ service
5/27/2021
Doug W. VERIFIED CUSTOMER
Excellent in all respects!
5/25/2021
Jerry H. VERIFIED CUSTOMER
Anthony got me in unscheduled. Was Great!!
5/25/2021
Chris N. VERIFIED CUSTOMER
Communication was poor and was not quoted the ~$160 diagnostic fee for approval. Was told that the check engine line and code history indicated EVAP Canister had to be replaced - I declined service, had faults scanned at O'Reilly and no code history appeared. Was told that a headlight bulb was out and quoted a ridiculous amount for a $15 bulb which I then ordered on Amazon and declined having the dealer replace it. Magically, when I got the car all bulbs were working and unless the dealership is in the habit of replacing bulbs for free, then this was the second outright lie. Also quoted a ridiculous amount of money because the code scanner returned that all 4 TPMS tire batteries were low and needed to be replace. I took the car back to Firestone who indicated that is impossible as all 4 tires were installed new on May 2nd. Third outright lie. I'm so disgusted by this treatment and the detective work I had to do to avoid being scammed that I'd rather take the car to Temecula or Orange Coast Fiat than risk my money at Bob Baker.
5/24/2021
Emily S. VERIFIED CUSTOMER
Overall highly satisfied, but only would like more frequent updates. I seemed to get texts hours after inquiring and only knew my jeep was ready after I called Laura to ask
5/22/2021
Stacey W. VERIFIED CUSTOMER
Anthony is amazing!
5/22/2021
Leland S. VERIFIED CUSTOMER
Gilbert was especially sensitive to my concerns and was very helpful getting the issues with my Pacifica resolved.
5/22/2021
Gina S. VERIFIED CUSTOMER
The service agent was very friendly and helpful. My car was completed within the time frame he anticipated.