Anthony Norton is the reason we come back and refer friends! He is awesome!
4/15/2021
David R. VERIFIED CUSTOMER
Gilbert was great. Thank you
4/15/2021
Dulce Anne. VERIFIED CUSTOMER
Laura seemed a little bothered every time I’d call to see what’s going on with my vehicle. My vehicle was there for 15 days and everything is supposed to be covered under warranty but the car rental was only for 5 days. When I picked up my car I asked her if she had called Mopar about the extra days. She said she would just submit the paperwork and it should be fine. She told me I had to call them directly because they were going to have to reimburse me. I called Mopar and they said she needed to call and get pre approval. I mailed them my invoice of $524 and hoping it gets fully reimbursed but due to the inconsistency and communication issues who knows if I’ll get fully reimbursed. Also, when I got my car back a quick rinse would of been nice as it looked like it was sitting outside for 15 days with water dirt spots all over it. Especially when I heard an attendant tell her another Jeep was ready but it was getting washed. I usually take my car to Jack Powell but they were booked out so until mid April and recommended you. I thought it would be the same customer service as them but it was far from it. I’ll be going back to Jack Powell even if I have to wait.
4/15/2021
Richard M. VERIFIED CUSTOMER
Service manager Anthony was very polite and knew his stuff.
4/15/2021
Rodolfo L. VERIFIED CUSTOMER
Great service all around and Anthony communicated extremely well. Very pleased with timely service.
4/14/2021
Annemaria A. VERIFIED CUSTOMER
Everything all seems good. Glad to have a new place to take my Jeep as I just moved from Escondido.
4/14/2021
Kari R. VERIFIED CUSTOMER
Gilbert is a great guy, you’re lucky to have him working for your company!!! He was very kind, friendly and attentive to my needs in my Jeep!
Thanks!
4/14/2021
Denise N. VERIFIED CUSTOMER
Laura Jimenez didn’t provide any service. She wasn’t there when I checked in. She didn’t contact me during my appointment. She wasn’t there 2 1/2 hours later to check me out after service was completed
4/14/2021
Annette L. VERIFIED CUSTOMER
I was more than satisfied! Anthony Norton was very helpful and very knowledgeable. Car runs great.
4/13/2021
Robert L. VERIFIED CUSTOMER
Gilbert's customer service and his dedication to ensure that we received the best service possible was stellar. Thank you.
4/12/2021
Ashley L. VERIFIED CUSTOMER
Sean is fantastic! This is my first Jeep that I’ve owned & I’ve traveled to so many different states & national parks. Sean takes great care of me & my Wrangler so I can keep going on adventures :). Sean is great at communicating with me, he is great at answering any questions I have, & I trust him.
4/11/2021
Steven A. VERIFIED CUSTOMER
Sean is great. Sorry to lose him to truck service.
4/9/2021
Tom G. VERIFIED CUSTOMER
Gilbert is awesome. I had a 60,000 mile service done a short time ago (Feb) including rear differential. Car runs great now. Noticed differential fluid dripping on garage floor immediately after service. Called Gilbert and scheduled follow up. He stated that there would be an inspection fee of $250.00. The plug for the differential was causing the leak and is a $12.00 part. Plug was replaced today and Gilbert had to charge me $160.00 to replace it. I am asking for consideration because the leak started immediately after the service. Inspection fee should be waived. Again Felix is excellent and at no fault here. Thanks very much
4/8/2021
Gregory B. VERIFIED CUSTOMER
Gilbert was awesome to work with. Excited to work with him again.
4/8/2021
David G. VERIFIED CUSTOMER
Very good attention by customer service I will recommend this dealer
4/8/2021
David M. VERIFIED CUSTOMER
One of the issues I took the car in for was a dash light that says 4WD requires service. I also needed a battery and oil change. I was told that the tech had changed the battery and cleared all the dash lights. The 4WD alert is still on.
4/6/2021
Danielle N. VERIFIED CUSTOMER
Gilbert is awesome! I will definitely be coming back to this location for my next service!
4/6/2021
Brian C. VERIFIED CUSTOMER
Laura was extremely helpful & assisted me with a ride home. Great employees make the company. ????