After my Jeep was towed in the service agent called and told me what the probable cause of the problem and called us back the next day to explain what was wrong. Also called to tell us when it was repaired. We were greeted by a very courteous service department staff and left feeling good about our experience.
1/1/2021
Jose G. VERIFIED CUSTOMER
Excellent work.
1/1/2021
Ashley S. VERIFIED CUSTOMER
Anthony is the best and the only reason we continue to come back. The lady that answered the phone was beyond rude but ignored her. I did not want her to ruin 3 years of good experience I have had. I luckily had Anthony’s email address from all the other times he has helped us and he emailed me back and took care of us. Turned out our Jeep needed a lot of work so I am grateful we got it fixed before it got worse. Thank you again Anthony!!
1/1/2021
Doug W. VERIFIED CUSTOMER
Great job, as always!
Thanx!
12/31/2020
Si N. VERIFIED CUSTOMER
Professional, courteous, expeditious, follow up call and text with status ahead of pickup.
12/30/2020
Hanna M. VERIFIED CUSTOMER
Anthony was great as always! He always makes sure my Jeep and I are happy :) He always goes above and beyond, especially when I have an issue I can’t figure out. It says a lot that I drive from downtown just to have an oil change at Jeep Carlsbad because I know Anthony will make sure everything is done correctly.
12/30/2020
Linda D. VERIFIED CUSTOMER
Ok
12/30/2020
Eric G. VERIFIED CUSTOMER
Gilbert was awesome. Couldn’t have had a better experience.
12/30/2020
Justin K. VERIFIED CUSTOMER
I didn’t notice upon leaving but my truck had a big scratch on it that definitely wasn’t there before. Tried to use scratch remover with no success. Stinks.
12/29/2020
Eric R. VERIFIED CUSTOMER
We love Gilbert! He is absolutely wonderful to deal with each time we visit. And that little lady that answers the phone is so pleasant! Y’all keep her around!
Merry Christmas!!
12/25/2020
Peter C. VERIFIED CUSTOMER
This was my best experience at a Dodge/Chrysler/Jeep/Ram dealership, ever. Thank you.
12/25/2020
Randall L. VERIFIED CUSTOMER
Went in to fix front emblem, and when I received my Jeep the front emblem had residue on the hood and it won’t come off. Laura said someone would reach out, but haven’t heard anything
12/24/2020
Brian S. VERIFIED CUSTOMER
Gilbert was professional, friendly and took the time to explain everything to me in detail. Even though the part needed is on back order, he remained positive and more importantly was honest with me. I appreciated his “real” feedback about how long it could take to get the part needed to repair the issue. You have a winner in Gilbert.
12/24/2020
Eric T. VERIFIED CUSTOMER
Gilbert Ahumada always does a great job for me ! He keeps you informed on the progress of your vehicle, and goes the extra mile. I keep his number and request him!????????
12/23/2020
Katelyn B. VERIFIED CUSTOMER
Work was completed in a timely manner. Thank you!
12/23/2020
Jesus C. VERIFIED CUSTOMER
Sean Gray was friendly & helpful.
12/22/2020
Fran F. VERIFIED CUSTOMER
Laura was very helpful and explained necessary work. She kept us informed and assisted with transportation. Great job.
12/20/2020
Paul L. VERIFIED CUSTOMER
Gilbert was friendly, knowledgeable, and a consummate professional.
12/19/2020
Adam K. VERIFIED CUSTOMER
You installed my driver side left air vent sideways when trying to tighten the vents on my 124. Now, turning it to the left opens it and turning it up closes it, rather than up having it be open when turned up and closed when turned to the right.
12/19/2020
Sarah K. VERIFIED CUSTOMER
She was super friendly and helpful. A real asset to your company.