My car came back with the trim on the right rear wheel well falling off.
9/29/2020
Teresa D. VERIFIED CUSTOMER
Professional and timely service. Thank you
9/29/2020
Melanie H. VERIFIED CUSTOMER
Shawn is so awesome, he makes you feel very comfortable and I feel that he is very honest in answering questions
9/26/2020
Amanda B. VERIFIED CUSTOMER
Gil was great and kept me informed. He was very thorough at checkout also during the entire service process explaining the necessary repairs. Cynthia was also great in setting up my appointment with Gil. Edgar did a great job working on my car. I appreciate that he worked on it because I believe in & have faith in his mechanical skills. Manny brought my vehicle right away and there was literally no wait. Everyone did a great job, they are all good employees. Thank you.
9/26/2020
David M. VERIFIED CUSTOMER
Laura was very helpful and responsive. She had a great attitude and accommodated my requests professionally.
9/25/2020
Michael N. VERIFIED CUSTOMER
The service was CRAP!
It was a complete waste of my time and money.
Sorry to have come across you.
9/25/2020
Anton L. VERIFIED CUSTOMER
Service was friendly and prompt. Now just waiting on my replacement radio to arrive.
9/25/2020
Jared S. VERIFIED CUSTOMER
Sean was great. Very friendly, helpful and responsive. He also did not try and overcharge me which I appreciate.
9/24/2020
Kathryn S. VERIFIED CUSTOMER
Anthony is great
9/24/2020
Wade A. VERIFIED CUSTOMER
I believe everybody was on the ball do you have a very good system there I didn’t see any room for air and everybody is on their game I appreciate the service that you guys provided for me and I see it with other people also as I was standing there waiting on my vehicle well done
9/24/2020
Bruce B. VERIFIED CUSTOMER
Appreciated Laura for her assistance greeting my Jeep services quickly and back on the road.
9/24/2020
Drew S. VERIFIED CUSTOMER
Gilbert was very kind and made sure to keep me updated on my vehicle and had it done quickly! I live an hour away but will always come here for my oil changes !
9/24/2020
Jane Allison. VERIFIED CUSTOMER
Laura, as always, was wonderful to work with. She is smart, responsive, and provides excellent service. Give that woman a big raise! (She didn’t ask me to say that :))
9/23/2020
Brian C. VERIFIED CUSTOMER
The service writing area has a toll booth feel to it, with cars and drivers waiting for assistance. The service writing area is not conducive to a relaxed interaction between the customer and the service writer. I realize that during the COVID-19 pandemic, operational protocols will make things less comfortable for everyone.
I feel the service of my car was satisfactory.
9/23/2020
Masis M. VERIFIED CUSTOMER
They was friendly I'll absolutely recommend all my friends in los angeles to visit Bob Baker
9/23/2020
Kelly B. VERIFIED CUSTOMER
Thank you, Anthony!
9/22/2020
Alex H. VERIFIED CUSTOMER
I was informed that my Jeep was ready with less than an hour to pick it up before you closed on Friday. I relied multiple times asking if I could pick it up the next morning with no reply. Then the next morning i found that your service department was closed all weekend, leaving me without a car.
9/20/2020
Cary H. VERIFIED CUSTOMER
Thank you
9/19/2020
Maria L. VERIFIED CUSTOMER
Laura was extremely helpful
9/19/2020
Colleen V. VERIFIED CUSTOMER
I was very pleased an impressive how Jeep has turned around and from the Bob baker dealership At Carlsbad ca. Specially good experience from the beginning of our purchase of the grand Cherokee trail hawk, no pressure at all or pushing for sale it’s a great way of getting business thank you to all I hope the these continue on