I was in qnd out much more quickly that I expected and she was very kind and helpful.
8/28/2020
Christopher A. VERIFIED CUSTOMER
The best rep ever
8/28/2020
Karen L. VERIFIED CUSTOMER
This is honestly the first time I have been happy with the service. The work was on time and the service professional was friendly and helpful.
8/28/2020
Ray S. VERIFIED CUSTOMER
Thanks Anthony Norton. Excellent service!
8/27/2020
Kenneth M. VERIFIED CUSTOMER
Thanks, Anthony for your fine service!
Blessings, Ken Nrnfoza
8/27/2020
Jeanne N. VERIFIED CUSTOMER
Very positive experience. Excellent service. Thank you!
8/26/2020
Raymond C. VERIFIED CUSTOMER
Anthony norton took good care of my truck during its visit quick and communication was great
8/25/2020
David D. VERIFIED CUSTOMER
Car looks beautiful. You guys did it in a timely manner. The best part is you called when it was done and didn’t wait till the end of the day.
Thanks,
Dave
8/25/2020
Amy T. VERIFIED CUSTOMER
Anthony is always personable & professional. I just went in for an oil change & he always keeps me well updated on any other service that might be coming up, or presently necessary for my vehicle. The team behind the scenes also works hard to make sure my vehicle is done right, but also in the timeframe quoted.
8/23/2020
Phillip J. VERIFIED CUSTOMER
Laura was really great on my follow up visit. Prompt attention to my concerns and everything was completed in a reasonable amount of time. Thank you!
8/23/2020
Halina Y. VERIFIED CUSTOMER
Courteous representative and timely service
8/22/2020
Lisa B. VERIFIED CUSTOMER
Anthony is the beat service advisor.
8/21/2020
Christopher D. VERIFIED CUSTOMER
It was also Kelly, who took my car in and settled my paperwork. He was very courteous and professional.
8/21/2020
Susan S. VERIFIED CUSTOMER
Great customer service! Gilbert was both friendly and professional!
We are disappointed to hear the Alfa side of the dealership will now be in Mission Valley. This will be an issue for us for scheduling maintenance for our 2020 Alfa Stelvio. We live in Solana Beach and work in Carlsbad.
We have always had great service with the Bob Baker Service Team. Starting with our Dodge Durango in 2003, our Jeep in 2018 and now again with our Stelvio!
Anthony, Victoria, Gilbert, the entire service team is what has kept us coming back! Thank you!
8/20/2020
Christin V. VERIFIED CUSTOMER
A lack of communication and followup with the warranty company led to 7 days without a car for a simple fix. Car was promised to be done on Monday, then on Tuesday, and finally got back on Wednesday. A full week after it was dropped off. I had to keep calling, texting and paging my service advisor trying to get updates
8/20/2020
Pouneh L. VERIFIED CUSTOMER
Laura was great and we are very happy with her service. We highly recommend her.
Regards
Pouneh & Reza
8/20/2020
Jessica M. VERIFIED CUSTOMER
The service was amazing! My representative Laura was attentive, kinda and very helpful! She responded quickly with all my questions and let me know ASAP when my vehicle was done! I will definitely be taking my vehicle back to Bob Baker Carlsbad, and asking for Laura! Thank you for your amazing service!
8/20/2020
Chad R. VERIFIED CUSTOMER
Very poor communication unfortunately, I had to constantly call, was told different finishing times, no one would answer/get back to me for hours. When I finally got a hold I was told “oh ya were keeping it until tomorrow because we don’t have the part” frustrating because I have to plan for arrangements like getting a ride to work. Happy my car is fixed though
8/19/2020
Edward R. VERIFIED CUSTOMER
Pretty good, took a while first time to get back to me but very Pleasant and in end good experience!