Customer service upon arrival was very unsatisfactory. Multiple employees on their cell phones Inside their offices, and I had to engage with them after waiting for 10mins. Even though there were at least 3-4 employees who walked past me as I waiting in the bay. Felt like I was inconvenience them. Not a friendly welcoming at all.
Actual vehicle service was average.
7/3/2020
Cherie C. VERIFIED CUSTOMER
Thank you!
7/3/2020
Orlando R. VERIFIED CUSTOMER
Anthony provides great customer service and was very professional
7/2/2020
Frank K. VERIFIED CUSTOMER
Interested in determining whether or not I was being helped. After I drove up for servicing !
7/2/2020
Dove S. VERIFIED CUSTOMER
Anthony is great!
7/2/2020
Sandra R. VERIFIED CUSTOMER
Sean Gray gave excellent customer service. Sean was professional, polite, and informed me about the services my vehicle received. Keep up the good work Mr Sean.
7/2/2020
Brandon S. VERIFIED CUSTOMER
Anthony and the maintenance team never fail. This is a top notch team that I trust!
7/1/2020
Emilio V. VERIFIED CUSTOMER
I check my car in at about 8:30 am and was promised the car in about 2 1/2 hrs. When I returned at 11:30 I was told it wouldn’t be ready until about 2:00. It seems as though your staff placed some other cars ahead of me. When I returned at 11:30 there were at least 6 or 7 people waiting for their cars. All of them were gone by 1:30.
Why would it take 6 hrs to evaluate the warranty items needed to be preformed?
Do you think your clients are unable to see what you placing as your priorities. Cash first warranty work later.
Poor service additude.
Emilio V
7/1/2020
Shawn P. VERIFIED CUSTOMER
Sean was awesome. Fantastic service.
6/30/2020
Michael S. VERIFIED CUSTOMER
Had to go back the 51 miles because someone forgot to finish my service. Cost me my entire Friday at work, So someone could “ flash” my vehicle afterwords.
6/28/2020
Ryan S. VERIFIED CUSTOMER
Easy process, from start to finish. Good communication with Laura and no surprises or issues.
6/27/2020
Judy B. VERIFIED CUSTOMER
Sean is super fabulous...Thank You!
6/26/2020
Melinda B. VERIFIED CUSTOMER
Gilbert was extremely professional, courteous & friendly. He kept us informed through the repairs and explained all our options. He represented the business exceptionally.
6/26/2020
Holly J. VERIFIED CUSTOMER
The service was fantastic! And the rep was so nice. It just took 5 hours for an oil change on a thurs :)
6/26/2020
Nicole G. VERIFIED CUSTOMER
Nice job Gilbert.
Thanks!
6/26/2020
David G. VERIFIED CUSTOMER
Gilbert let me know ahead of time how much I could expect to pay kinda like a worst case scenario. Which I feel is very integral for consumers during this pandemic. Every cent counts and even though my service was warrantied, I felt comfortable knowing how much it could have costed in case it was a non warranty issue. I also believe that Gilbert being a Jeep Wrangler enthusiasts himself makes his insight invaluable to me and my wife since she owns a JL. So a previous JK owner will let me know from his past experiences how to circumvent certain issues
6/26/2020
Karen N. VERIFIED CUSTOMER
Great customer service!
6/25/2020
Bryan C. VERIFIED CUSTOMER
Excellent service
6/25/2020
Cat N. VERIFIED CUSTOMER
Anthony is a fantastic service manager. I feel confident that my jeep will be 100% everytime he helps me.
6/25/2020
Jacki V. VERIFIED CUSTOMER
He got me out of there quickly because it mattered! I really appreciated his help.