In addition to not correctly fixing the small warranty issue I brought it in for, your service department put five dents in the fender of my brand new 2020 RAM 2500 which I just purchased for $78K. I hope you make it right!
6/23/2020
Gloria S. VERIFIED CUSTOMER
Thank you so much! I didn’t have an appointment, but needed an oil change, was down to 0%, and Gilbert helped me out.
Had my car back quicker than expected, and now am able to drive later this week to Fresno for a funeral of a family member.
6/23/2020
Samuel D. VERIFIED CUSTOMER
My service advisor was very proffesional during the complete process.
6/23/2020
Isaiah C. VERIFIED CUSTOMER
When I got there to try to pick up my vehicle before you guys closed the service representative told me she would be with me in a minute. I stood there for 15 minutes waiting for her as she just Stood there next to another service advisor and listen to them talk to a customer. I couldn’t wait any longer so I figured I would just leave and wait for her to call me to pick up my vehicle at 4:20 she finally called I’m upset because now my car stuck there all weekend
6/21/2020
Debra S. VERIFIED CUSTOMER
Sean was incredible. I was not the easiest case but he went out of his way to help. He is such a asset to your company .
Thank you ????
6/20/2020
Anthony V. VERIFIED CUSTOMER
Anthony Norton is THE #1 reason I have continued to have my jeep serviced at Bob Baker. The whole team is great, but Anthony is next level.
6/20/2020
Sean C. VERIFIED CUSTOMER
Gilbert was fantastic. I have to say it’s been one the my best service experiences I’ve ever received.
6/20/2020
Matthew W. VERIFIED CUSTOMER
Thank you Anthony
6/20/2020
Mark J. VERIFIED CUSTOMER
Jaime is a professional
6/20/2020
Michael A. VERIFIED CUSTOMER
Gilbert is a great credit to your company
6/20/2020
Ben M. VERIFIED CUSTOMER
Anthony is such a professional. I’ve dealt with a lot of service people and he is hands down the best in the business. Always very thorough, helpful, and professional. He is an essential asset to your service team.
6/19/2020
James M. VERIFIED CUSTOMER
There appeared to be a phone outage, I am giving credit for that being the reason I didn't hear from her and had to call in the late afternoon to enquire about status.
6/19/2020
Kimberly K. VERIFIED CUSTOMER
Anthony does a great job!
6/19/2020
Mark M. VERIFIED CUSTOMER
Anthony is great
6/19/2020
Guadalupe A. VERIFIED CUSTOMER
Gilbert Is a good at his job and knows what he’s doing and he is a nice person
6/19/2020
Mark S. VERIFIED CUSTOMER
Gilbert was great!
6/19/2020
Phillip M. VERIFIED CUSTOMER
Leather seat covers for my JK wrangler were incorrect design for the second time. Also the front heated seat features were missing.
Very dissatisfied since I sent Guermo a picture after the first set of covers were received incorrectly. Parts dept seems to have a problem communicating with Katzkin even though Katzkin have an excellent online design program.
Covers initially ordered in January so this process is taking too long.
6/18/2020
Sally G. VERIFIED CUSTOMER
Anthony Norton was trustworthy and honest about my repair