Laura and her team did a fantastic job taking care of our 2013 Jeep Wrangler. Not only did they take care of some much needed maintenance they also covered any recall work that was required. Service is a huge part of why we buy from a particular dealership and we will definitely consider Bob Baker CarlsbadFor future purchase and Service
4/2/2020
Wendy C. VERIFIED CUSTOMER
Thank you Gilbert for your professionalism and courtesy. I truly appreciated it and felt comfortable and trusted you with my safetty.
Wendy
4/2/2020
Mark K. VERIFIED CUSTOMER
She was fantastic to work with! Her communication was outstanding. She responded quickly and provided updates daily. She was proactive and supportive. I brought in my Jeep after Jiffy Lube ruined the engine. She helped me through the process of working with Jiffy Lube. Because of her experience, she was able to reassure me of how things would work out and she was spot on until we received a new engine. I look forward to working with her with my future maintenance - especially with our oil changes. She is a star!
4/2/2020
Jose S. VERIFIED CUSTOMER
Amazing service !
4/1/2020
Fred F. VERIFIED CUSTOMER
No car wash. Asked for help to change odometer km to miles on my other Jeep Grand Cherokee 2017 which was also purchased from Bob Baker and instead of being given instructions how to make the change, I was told it’s on the steering wheel or to bring the vehicle in. I have been trying to make the change on the steering wheel for a month.
4/1/2020
Linda G. VERIFIED CUSTOMER
I had an oil change. I’m always satisfied with the service. One complaint is minor but I do expect to have a new sticker that will tell me when my next oil change will be . Thank you. Linda G
3/31/2020
George B. VERIFIED CUSTOMER
I needed to get service during the pandemic and everyone was completely sensitive to our new normal the level of professionalism and Compassion were top notch
3/29/2020
Wendy J. VERIFIED CUSTOMER
Anthony took care of my issue quickly professionally and made my visit very simple
3/28/2020
Donald L. VERIFIED CUSTOMER
Victoria is wonderful. I just didn’t get complete closure on the service when a warning message appeared on the way home. I was hoping not to have to return for follow-up.
3/28/2020
George S. VERIFIED CUSTOMER
Thanks. Jim Goodine took good care of my Mustang.
3/28/2020
Charles M. VERIFIED CUSTOMER
Victoria was friendly and responsive. I had an issue and your service department was unable to find it and fix it. I guess that happens sometimes. Your people didn’t have enough time for a personal touch to try to troubleshoot the problem, therefore, I’m left with out resolution.
3/28/2020
Stephen B. VERIFIED CUSTOMER
She was very communicative and friendly.
3/28/2020
Susan S. VERIFIED CUSTOMER
Victoria was great and very helpful
3/27/2020
Richard B. VERIFIED CUSTOMER
Excellent service and communication!!
3/27/2020
Jay S. VERIFIED CUSTOMER
Victoria is an asset to Bob Baker. She gets 10s from me. Thank you for doing your best!
3/27/2020
Dana S. VERIFIED CUSTOMER
Water pump hose was improperly installed!!! Hose blew off 5 blocks away!!! No vehicle Always Smells like Glycol!!! Especially when I park in the Garage. New Grand Cherokee Tainted
3/27/2020
Alicia C. VERIFIED CUSTOMER
Victoria was and is always so helpful when I take my vehicle.
3/27/2020
Aric B. VERIFIED CUSTOMER
Victoria was very nice and professional to work with.
3/26/2020
Kimberly W. VERIFIED CUSTOMER
Excellent!! In every way.. Expedited service because I was waiting... much appreciated!!!
3/26/2020
Michelle G. VERIFIED CUSTOMER
I waited two hours thinking I was getting an oil change and a recall. I was told 2 hours with fixing the recall. Two hours later they only did the oil change. It took way too long for the express service.