As always Laura delivered on my service experience. Even when Jose who took my car in on Tuesday afternoon for the Wednesday morning oil change dis not infoem Laura the cR was there until nearly 2pm Laura jumped on it and got it taken care of right away.
3/26/2020
Brian B. VERIFIED CUSTOMER
Thanks for repairing my vehicle!
3/26/2020
Matthew S. VERIFIED CUSTOMER
Filter was damaged on brand new intake system. Laura is taking care of this for me however.
3/25/2020
Nick B. VERIFIED CUSTOMER
I don’t think it should take a half hour hour and a half to change oil and I think Laura could have a better attitude I think I’ll be going to Jack Powell next Time
3/25/2020
Matt M. VERIFIED CUSTOMER
Victoria is always great to work with and appreciate her efforts. Great customer service
3/25/2020
Katherine F. VERIFIED CUSTOMER
10/10
3/25/2020
Darrin W. VERIFIED CUSTOMER
My truck looked great after your employees put the protective coating on the paint and interior.
3/24/2020
Sylvia P. VERIFIED CUSTOMER
Friendly staff.
3/21/2020
Tamara K. VERIFIED CUSTOMER
Victoria & Edgar are a phenomenal team!!! Honest, trustworthy, excellent customer service! I won’t accept anyone else as my service team.
3/20/2020
Cynthia M. VERIFIED CUSTOMER
She’s amazing...knowledgeable, I trust her....she makes Bob Baker look good.
3/20/2020
Keith K. VERIFIED CUSTOMER
Laura is great!
3/19/2020
Karla O. VERIFIED CUSTOMER
Very good service
3/19/2020
Susan L. VERIFIED CUSTOMER
Only unhappy with the LONG wait for warrant approval.
3/19/2020
Patrick G. VERIFIED CUSTOMER
Laura was fantastic! However, please note that I was calling for 3 days trying to schedule my service and in the end had to drive to the dealership and see Laura to set up an appointment. Your online scheduling app does not work either and whoever had set up this system should be fired immediately
3/18/2020
Karen D. VERIFIED CUSTOMER
I was sent a text in the morning. When I responded to the text with a question, I got no response. In fact I sent several texts during the course of the day all with no response. I dropped off my car around 7:15 for an 8:00 am appointment. Yet when I got off of work and came to get my car after 4:30 pm, my car was still not finished. No one called me at all to communicate about the status of my car. I called twice and was told I would get a return call which never came. Usually they put a sticker inside the car showing when my next oil change should be. No sticker. Did they really change my oil? Also, they did not fix the other issue I brought the car in for and I had to go back and talk to the service advisor about it after I got in the car to drive it home.
3/18/2020
Joseph U. VERIFIED CUSTOMER
Personable and efficient. An asset to your organization.
3/18/2020
Joan B. VERIFIED CUSTOMER
Very helpful on the accommodations to the Jeep recall.
3/18/2020
Demian K. VERIFIED CUSTOMER
It took longer than expected but Victoria was thoughtful and seemed to care about my situation and I felt well cared for. Thank you
3/17/2020
Thomas W. VERIFIED CUSTOMER
Wanted to know why they didn’t use synthetic oil in my fiat. If they did why wasn’t it labeled as such? Thanks Tom
3/16/2020
Erich G. VERIFIED CUSTOMER
Service advisor excellent. Tech however armature and did not follow instructions. This is the reason why I don't go to service department. Constant failure