Thanks a lot for the kindness and profissionalism.
2/18/2020
Kathleen P. VERIFIED CUSTOMER
I was more than satisfied with victoria... she was beyond helpful in educating me about the repairs that were made on my car! However... i feel like i am taking my life in my hands everytime i enter your car lot....it is totally overloaded with cars! Have been having my cars serviced there for the last 12 years but thinking about going somewhere else because of the congestion!!!
2/18/2020
James S. VERIFIED CUSTOMER
Everyone at Baker worked very hard to stop the water leak in my Wrangler
2/16/2020
George T. VERIFIED CUSTOMER
Victoria is the best!!!
2/16/2020
Roleen S. VERIFIED CUSTOMER
Victoria is outstanding! She was my advocate from the beginning, and went out of her way to “bring it home”!!
Cudos to you, Victoria!! Impressive!!
2/15/2020
Rich Y. VERIFIED CUSTOMER
Victoria is a rock star. Amazing communication. Thx!!
2/15/2020
Steven W. VERIFIED CUSTOMER
Victoria was great! Kudos to her I will recommend Bob Baker to everyone excellent service.
2/14/2020
John N. VERIFIED CUSTOMER
My only comments. Is the appointment taking system. By phone. You can’t reach a real person. AT ALL. By website appt app it takes weeks and weeks for a reply. I finally reached a person through sales to get to service to book an appt. and then the website requests came much later even after I had an appt booked.
2/14/2020
Sally G. VERIFIED CUSTOMER
Victoria went out of her way to help me understand the work needed on my vehicle. I was extremely pleased to have Victoria as my service advisor.
2/14/2020
Heath W. VERIFIED CUSTOMER
Anthony is a top-notch advisor. He is personable and knowledgable.
2/14/2020
William K. VERIFIED CUSTOMER
Y’all are expensive.
2/13/2020
Kenneth G. VERIFIED CUSTOMER
Communication to me, was it was not Victoria, a
But a push forward to a regional veto to replace the defective part in my vehicle. After I called corporate was the first time I saw local movement. It took 5 days short of a month to get my vehicle back. They said the cost of the outsourced part was too high to immediately replace a failed part. Regional response was, “maybe there’s something in the vehicle that’s causing the detonation of this system.
It was eventually replaced. So far so good.
Not happy with response time to fix a 3x clarification from local technicians who I respect.
2/13/2020
Eric G. VERIFIED CUSTOMER
Gilbert was awesome! super friendly and explained everything well
2/13/2020
Mark H. VERIFIED CUSTOMER
Victoria was very helpful, especially with my many questions I always have!!!! Our vehicle looks amazing!!! Personable and very respectful!! Thank you to all involved!!!!
Very Respectfully,
Mrs. Michelle Heishman
2/11/2020
Sharon W. VERIFIED CUSTOMER
Victoria was excellent ????. And friendly and answered all my questions!
2/11/2020
Carlo M. VERIFIED CUSTOMER
Chocolate chip cookues coming soon.
2/11/2020
Lisa S. VERIFIED CUSTOMER
I scheduled an appointment to replace a recalled part and, when I arrived for the appointment, the part wasn’t available. I have to make another appointment, which is extremely inconvenient.
2/10/2020
Jan K. VERIFIED CUSTOMER
Very professional and seriously expeditious happy camper I am time is a valuable thing that man deserves a raise
2/10/2020
Mark V. VERIFIED CUSTOMER
He was professional and courteous
2/8/2020
Lana B. VERIFIED CUSTOMER
Service had my car for 7days and wasn’t able to fix the problem I came in with. I was told it must just a factory issue. They lost my key fob the 1st day and I had to pay for my own rental car while the warranty items were addressed for 7 days and submit for reimbursement which has been a ****. I requested an estimate on replacing a headlight but never got it in writing. I expressed my dis-satisfaction to my service rep and asked to speak with the manager who never reached out. After all I picked up my car dirty. I won’t be going back.