You should not overload your employees and hire more service advisors to provide a better customer service experience.
2/7/2020
Shayna M. VERIFIED CUSTOMER
Everyone I spoke with, Laura, Jennifer, and the staff member who helped me at pick up, were all very kind and considerate, but my repairs were delayed because my vehicle was not marked as checked in after it was towed there. And after someone called to let me know it was checked in. Essentially, my vehicle was lost for a day, my family was not able to go anywhere, and we missed scheduled events we didn’t have to. If I hadn’t had called at the end of the 2nd day, my van would still be lost in the parking lot.
2/7/2020
Nicola K. VERIFIED CUSTOMER
Victoria was brilliant
2/7/2020
Marcus F. VERIFIED CUSTOMER
My service agent Laura Jimenez made me stand and wait for over 30 minutes before coming out of her cubicle to greet me. She was unprofessional, told me to take my car to Oceanside the spot was for Carlsbad (it was serviced on site). She was uncommunicative about the status of my car. The entire process was much longer than necessary and the wait was unacceptable. I’m not mentioning her unhelpful and uncourteous manner. She is not a good representative of a service center.
2/6/2020
Thomas C. VERIFIED CUSTOMER
Laura has been great.
2/6/2020
Alma S. VERIFIED CUSTOMER
Call me back . I’m off tomorrow before 3
2/5/2020
Thomas L. VERIFIED CUSTOMER
anthony always makes me feel like im his #1 priority when i come in for service!
2/4/2020
Damon O. VERIFIED CUSTOMER
Anthony is a great service manager.
2/2/2020
Sean M. VERIFIED CUSTOMER
Jaime was very professional and handle my service requested with the most utmost respect and quality reliance..
Thank you Jaime
2/2/2020
Charles H. VERIFIED CUSTOMER
The staff was very courteous.
2/1/2020
Isaie N. VERIFIED CUSTOMER
Anthony was very helpful in solving all the problems
Concerning my Jeep
2/1/2020
George E. VERIFIED CUSTOMER
Everyone was great. Thank you
2/1/2020
Raymond C. VERIFIED CUSTOMER
No brake pad measurements provided
1/31/2020
Thomas M. VERIFIED CUSTOMER
Very pleased with Anthony’s help
1/31/2020
Diana R. VERIFIED CUSTOMER
I was not happy at all with my advisor. She does not understand the meaning of customer service. I don't even want to go back to that dealership. She is not friendly, welcoming, professional or courteous. She doesn't take time to greet customers, no eye contact not even a smile. She has a really bad attitude. Was not even professional enough to call me with any updates. I was the one following up on the status of the repair, and she had an attitude on the phone and in person. To make matters worst she wants to tell me that my rental is not covered, when there an issue with the vehicle that needs to be repaired for a second time, and my vehicle is still under warranty. I did't like her approach, and I don't deserve to be treated with such a bad attitude. I would rather drive to another dealer than deal with her again. Advisor: Laura Jimenez
1/31/2020
James S. VERIFIED CUSTOMER
I appreciate that she has great customer service skills.
1/30/2020
Brian C. VERIFIED CUSTOMER
Awesome service
1/30/2020
Christy R. VERIFIED CUSTOMER
Victoria is very knowledgeable & professional.
We’re quite satisfied with the service.