I was given a quote of $3,200 to repair my vehicle. When I picked it up today, the cost was nearly $3,600 There was no explanation for the $400 difference.
Yesterday afternoon Laura told me that my vehicle would be ready by 10:00am on Friday. I called at 9:30am and left a voice message asking her to call me back. I called again at 10:30 and 11:30 asking her to return my call. At 11:47 am I received a text indicating that the vehicle was ready to be picked up.
The lack of communication and failure to explain the $400 difference is problemmatic
1/11/2020
Terry T. VERIFIED CUSTOMER
Brutal to have the car out for two days but service took care of the car and it’s back in good running condition
1/11/2020
Andrew E. VERIFIED CUSTOMER
Anthony Norton is really great. Responsive, patient, and very thorough at his job. Your team was consistent to fix some problems that kept popping up. Thank you
1/10/2020
Andrea C. VERIFIED CUSTOMER
My rep Victoria is always awesome! Great asset to your orginazation!
1/10/2020
Travis J. VERIFIED CUSTOMER
Very easy and convenient. Great staff.
1/10/2020
Steve M. VERIFIED CUSTOMER
Thank you Anthony Norton, service writer:)
1/10/2020
Frederick H. VERIFIED CUSTOMER
Victoria did a great job. I felt confident.
1/10/2020
Stephen D. VERIFIED CUSTOMER
Service was great.
1/10/2020
Allen M. VERIFIED CUSTOMER
Gilbert was very professional, personable, efficient, and got my car out of there as fast as possible with a job well done. Very pleased with everything!!!????
1/9/2020
William H. VERIFIED CUSTOMER
Victoria is the best
1/9/2020
Lee G. VERIFIED CUSTOMER
Anthony is an amazing service rep. He provided me with exceptional customer service, accurate timeframe of job completion and detailed information on my veichle issues which enabled me to make an informed decision. Thank you for the great service!
1/9/2020
Robert L. VERIFIED CUSTOMER
Laura was great and very communicative. I am completely satisfied with the level of aervice and professionalism from your team. My only complaint is the mechanic left his greasy hand prints all over my fender from his work on the intercooler pump. The car came back dirtier than when i dropped it off.
1/9/2020
Joanne K. VERIFIED CUSTOMER
Laura made an uncomfortable situation more palatable. She's good at what she does.
1/9/2020
Richard C. VERIFIED CUSTOMER
If it wasn’t for Anthony in the service department, I’d have taken my business elsewhere.
1/8/2020
Ray B. VERIFIED CUSTOMER
????
1/8/2020
James W. VERIFIED CUSTOMER
Victoria Raitt was very pleasant and professional, a real plus for the dealership.
1/8/2020
Dean A. VERIFIED CUSTOMER
Victoria was extremely helpful with the service of my Patriot including the recall on the exhaust system tell her thank you
1/8/2020
Jennifer G. VERIFIED CUSTOMER
Gilbert was great! He stayed in touch with me while my vehicle was in service and explained everything thoroughly!
1/8/2020
Tashina R. VERIFIED CUSTOMER
My car was towed in as this is the last fiat service provider in San Diego county. I was told my car wouldn’t even be looked at for one week and advised to get a rental. When I asked if they could at least read my codes as the readers were unable to read them, I was told they’d try and to wait as there are vehicles with appointments ahead of me. I was fortunately able to have them checked within 5 business days and it paid $265 for labor and $110 for parts. I asked if there was anything else needed as my car is high mileage and I wanted an inspection. I asked them to check a specific problem I had when Fiat National City accidentally loosened a light wire in my dash, Laura told me I would be charged for it. I was told only diagnostics were ran and they had no time. My car was driver up unwashed, and none of my questions could be answered. Jose was helpful and friendly at pickup.