Max is easy to work with. One issue I had was that the tire rotation was not done as evidenced by a wheel that was in the same location when dropped off.
6/3/2020
Paul E. VERIFIED CUSTOMER
We were thrilled to get our car serviced the same day we called. We are heading out on a trip on Thursday, so it was great timing. Thank you.
6/3/2020
Rhonda S. VERIFIED CUSTOMER
Anthony is an amazing employee to have. He really went above and beyond his job and I would recommend to anyone!!
6/3/2020
Alvaro L. VERIFIED CUSTOMER
N/A
6/3/2020
Ruby K. VERIFIED CUSTOMER
Appreciate telling me that it wasn’t necessary to fix a leak immediately, though I chose to do so anyway. It helps me to trust that you are not ‘upselling’.
6/2/2020
Arielle N. VERIFIED CUSTOMER
Anthony was very helpful and friendly. Got prompt feedback when my vehicle was done.
6/2/2020
James C. VERIFIED CUSTOMER
Service was great
6/2/2020
Michael F. VERIFIED CUSTOMER
Great Job Bob Baker Mazda, thank you all for your professionalism and hard work.
5/30/2020
Cynthia B. VERIFIED CUSTOMER
Thanks Max!
5/30/2020
Alyssa M. VERIFIED CUSTOMER
Customer service was great! I appreciated all their help and guidance with choosing the best and correct service needed.
5/30/2020
Yasaman S. VERIFIED CUSTOMER
Great service
5/30/2020
Megan R. VERIFIED CUSTOMER
Thanks for keeping me up to date with everything going on with the repairs!
5/30/2020
Kathryn A. VERIFIED CUSTOMER
Awesome service and Max really helped us in keeping our car in tip top shape.
5/29/2020
Sandi B. VERIFIED CUSTOMER
Anthony was excellent as usual & service was done well. However I thought the dealership would have more protection in place against the virus, like people moving cars wearing gloves, not having to sign bill with pen where no hand sanitizer was provided, not enough space in checkout area for social distancing especially with workers going in and out while standing there. So was unhappy with this part of experience
5/29/2020
James C. VERIFIED CUSTOMER
Great service, totally satisfied
5/29/2020
Miguel Z. VERIFIED CUSTOMER
My son was impressed with the kindness,friendliness,and the professionalism of this dealer. We like it. Thank you
5/29/2020
Robert P. VERIFIED CUSTOMER
Anthony was great . Kept me informed and got me out of there and back to work
5/29/2020
Richard M. VERIFIED CUSTOMER
Anthony was great. Very nice, helpful, courteous.
5/28/2020
Vivek B. VERIFIED CUSTOMER
I gave the car for routine service on 05/27/2020, since I got my car repainted last week I specifically mentioned to my service representative (Max) to not to wash or wax the car since the paint was new. But still he washed the car and possibly waxed the car. Due to this the paint chipped off my car’s hood and many other spots. Also they damaged my side mirrors possibly by hitting it against something. The service representative ‘Max’ denied any responsibility for damaging the chipped paint. I work as an Scientist in a company in Carlsbad and I have friends in many other companies in Carlsbad, some of them have thousands of employees. I will tell my coworkers and my Friends coworkers about this incident and how you are straight away denying the fact that you ruined my new paint which costed me thousands of dollars.
5/28/2020
Gilbert S. VERIFIED CUSTOMER
I was pleased to see that the staff all wore masks and that the usual courtesy and efficiency were still in place.