Complicated issue but everyone was attentive to it.
8/1/2018
Fereidoon B. VERIFIED CUSTOMER
He is alway on top of it and very cordial.
7/31/2018
Pam S. VERIFIED CUSTOMER
He gave good description of the issue & how it was resolved
7/29/2018
Audrey V. VERIFIED CUSTOMER
Recall notification stated “less than one hour repair”; quoted when dropped off car “two hours”; appointment was at 1020am, at 230pm was told another 45 minutes, at this time requested courtesy car to leave dealership area, at 420pm received motivation car was ready for pick up.
1. Quote times realistically and if unable to meet times for whatever unforeseen reason - courtesy call or notification for updates. I should not have had to go to the counter and ask for three different people to get an update. I was then told that my 2 hour repair (now at 4hours) was still another 45minutes (which turned into another two hours)
2. Manager told me the wait wasn’t the point...to me, it was. Expectation management is HUGE in customer service. If I was told 6 hours- I would have requested a vehicle at the start, being told two hours my family stayed in the waiting area reading materials we brought with us.
Not likely to recommend Mazda service center to others. Only used because recall recommended dealership services for repair.
7/29/2018
Mansour D. VERIFIED CUSTOMER
Very friendly professional and knowledgeable
And very helpful
7/27/2018
David G. VERIFIED CUSTOMER
Mark always takes great care of me: honest advice and the quickest possible resolution of issues. A pleasure working with him. He is a real asset for Bob Baker Mazda.
7/27/2018
Jeff B. VERIFIED CUSTOMER
Max and his service team were most helpful, did the work on time, and the price was right -- free. I appreciate their friendly and efficient service.
7/26/2018
Kristen K. VERIFIED CUSTOMER
Max was very thorough and friendly from beginning to end.
7/26/2018
Christopher P. VERIFIED CUSTOMER
Max is great. Very professional and good customer care.
7/25/2018
Sheryl B. VERIFIED CUSTOMER
Max was super helpful
7/25/2018
Antonio G. VERIFIED CUSTOMER
Great job Jesse, thank you!
7/25/2018
Morgan P. VERIFIED CUSTOMER
I was skeptical about going to someone that wasn’t my original dealer, but I was treated the same way as I am at my original dealership. I’m currently a military spouse who is relocated from home, but my plates still show my home state. Mark noticed this and gave me a call to ask if I planned to be driving across the country soon. Actually, I am! So he mentioned a few repairs that would definitely needed before a long trip and we got them fixed. He even mentioned that I would need new tires before winter back home. I’m just glad it was easy to get my car fixed when I had no familiar place to go.
7/24/2018
Finley C. VERIFIED CUSTOMER
Very friendly and helpful. Answered all my silly questions.
7/22/2018
Jackie D. VERIFIED CUSTOMER
Max is a top notch guy!Above and beyond great customer service, professional and knowledgeable. Thanks to Max I would definitely recommend Bob Baker Mazda tofriends and family.
7/21/2018
Paul B. VERIFIED CUSTOMER
Good job!
7/21/2018
Stephen T. VERIFIED CUSTOMER
Appreciate the help we received and that transmission was replaced under warranty. Previously a brake problem was corrected under warranty also. We sure hope that we’d not buy a “Lemon”. If we did and more things keep going wrong, what can be done?
7/20/2018
Angela C. VERIFIED CUSTOMER
I have had a great experience with the purchase of my CX5,from Matt as Sales,Ren at Finance to Mark at Service
Thanks :)
7/20/2018
Paul S. VERIFIED CUSTOMER
Thanks for taking care of my needs.
7/20/2018
Randy P. VERIFIED CUSTOMER
Matt was extremely helpful and knowledgeable. Both alina and I enjoyed the experience more than we could imagine. Max was equally helpful with the paperwork. Thank everybody involved.
7/20/2018
Lisa J. VERIFIED CUSTOMER
Mark was very nice, professional and had my car out when he said it would be done. Mark is an upbeat guy who makes you smile when engaging in conversation with him. Thank you Mark for making my morning wonderful