Very professional I asked if they could get it faster for me because I have to go to one meeting I asked for two hours they said that was almost impossible but they did it in 2 1/2
6/16/2018
Ibon G. VERIFIED CUSTOMER
Very good service provided by Mark.
6/16/2018
Steven S. VERIFIED CUSTOMER
Great service, fast and fix the issue without a charge. I feel like Bob Baker mazda does not give off the vibe that most dealerships do where they try to nickel and dime their customers. Thanks for your honesty and great customer service
6/16/2018
Sydney N. VERIFIED CUSTOMER
Max kept me very informed and up to date. I never had to wonder what was going on or when I would get my car back. He was very friendly and answered all of my questions. I'm glad I took my car in here.
6/16/2018
Donald K. VERIFIED CUSTOMER
I can always count on Mazda and Mark to get it done right the first time. That is the main reason I own two Mazdas. As well as the service after the sale. God bless.
6/14/2018
Mark D. VERIFIED CUSTOMER
Excellent service and communication via Max. A pleasure, thank you!
6/14/2018
Luis L. VERIFIED CUSTOMER
Very helpful and accommodating to the customers.
6/9/2018
Kristine M. VERIFIED CUSTOMER
I was told by AAA and Pep Boys that the battery needed to be replaced. Mazda indicates that it was within normal functioning range, and did not need to be replaced. Currently the battery is under warranty, however that is about to time out.
In addition, when my car was brought to the front, there was one significant deep scratch and two faint surface only marks. I am fairly certain the scratches happened during the appointment however the technician commented he couldn’t be sure it was the technician who caused the multiple marks. I intend to inquire about cameras in the service area docks because I want to be sure Mazda is not responsible.
When I bought this car new, I paid for the extended warranty and have always taken my car to the Mazda dealership. I am extremely frustrated and disgruntled by the device I was provided today.
6/9/2018
Jenna O. VERIFIED CUSTOMER
Max was great to deal with.
6/9/2018
Emanuel P. VERIFIED CUSTOMER
great service. Kept me up to date on the repairs.
6/8/2018
Andrew S. VERIFIED CUSTOMER
Max was extremely helpful and the service started/ended on-time.
We noticed a scratch on the vehicle that was not there before (ie must have occurred at Mazda), and Max ensured it was taken care of immediately.
Also the online booking tool was easy to use.
Thank you
6/6/2018
Andrew D. VERIFIED CUSTOMER
I was a pain in the **** and didn’t know whether I need front or rear breaks changed and he went back and found the records from the oil check where they told me they needed it which was nice.
6/6/2018
Victoria P. VERIFIED CUSTOMER
Max was really great and helpful.
6/6/2018
Maria M. VERIFIED CUSTOMER
Very good
6/3/2018
Mitra S. VERIFIED CUSTOMER
Like always, mark James is great to work with.
6/3/2018
Chloe E. VERIFIED CUSTOMER
Mark is great!
6/2/2018
Aleksandra P. VERIFIED CUSTOMER
Nice and prompt service.
6/2/2018
Kris A. VERIFIED CUSTOMER
I know I could have paid less but my life is super crazy right now and I just wanted to convenience of the dealership. As it turned out the gal that scheduled me was super sweet, both service tech's worked as a team to organize my service, the courticy drive home and Uber back was amazing,the cashier and mechanic that brought by car out all were great. Eye contact and thank you's by all. 90,000 mile here I come.
6/1/2018
Michelle M. VERIFIED CUSTOMER
Max is great, very responsive. Mark, on the other hand, never returns calls!