Mark was the definition of helpful. I ran through a open manhole at the gas station and immediately brought my car to the service center. Mark was at the entrance and asked me a bunch of questions about the car and I could just tell I was in good hands leaving my car there to get a straight answer. He was very professional and understanding of the situation. A Full diagnostic later that is very affordable nothing major showed up and they fixed the speedometer that was off along with 2 recalls for free. Got the rest of my car serviced as well after that and I am on the road within 2 days enjoying my mazda 6. Thanks mark and the team at the service center! I highly recommend anyone to take their mazda there as they are good people you can count on!
3/11/2018
Dan S. VERIFIED CUSTOMER
Mark always does a great job! Thank you.
3/11/2018
Jennifer B. VERIFIED CUSTOMER
Mark made sure to listen and address all of my vehicle concerns. I was also provided a nice loaner vehicle.
3/11/2018
Mark V. VERIFIED CUSTOMER
Top notch service. Went beyond expectations.
3/10/2018
Robert H. VERIFIED CUSTOMER
The service was good and the car was ready when promised.
3/10/2018
Zachary S. VERIFIED CUSTOMER
Thanks. I was in a bad situation with my flat tire and you replaced it quickly and I was able to get back to work!
3/10/2018
James L. VERIFIED CUSTOMER
Perfect service experience, thanks!
3/10/2018
Barbara I. VERIFIED CUSTOMER
Service was completed sooner than expected, a car wash was included. Professional, caring service from start to finish.
3/10/2018
Kyle K. VERIFIED CUSTOMER
Great service, had to come back twice, but in the end it was fixed. They took care of me
3/10/2018
Tim F. VERIFIED CUSTOMER
Jesse did a great job keeping me informed about my car.
3/10/2018
Leonard G. VERIFIED CUSTOMER
I was completely satisfied by the way mark handled the situation!! Mazda on the other hand not so good. I am a return customer not only once but I own 3 Mazdas a 2012 black speed 3-83k(bought brand new Redlands),2015 dark gray Mazda 3-74k(bought brand new in Ontario) and last my 2014 black Mazda 6-76k(bought used at hoen Carlsbad).. now I was so excited buying my 2014 m6 GT and figured it would be realiable just like my other Mazdas but to soon find out after 23k miles the motor faces an issue and I take it in for the first time. I have never had a major repair issue claimed in the 6 years I have driven my Mazdas till now. Very dissatisfied with the way things went overall but oh well made me realize I must not be as valued of a customer as Mazda claims! thanks again mark for your excellent customer service skills!! You handled a tough situation extremely well and I honestly don't have time for these problems either thanks again your valued Mazda enthusiast!!!
3/9/2018
Miho M. VERIFIED CUSTOMER
He is the best. Thank you for taking care of my zoom zoom, Mark!!
3/9/2018
Elizabeth H. VERIFIED CUSTOMER
Mark was great! Very helpful!
3/8/2018
Krista F. VERIFIED CUSTOMER
Thank you for taking the time and trying to correct my experience.
3/8/2018
Mark R. VERIFIED CUSTOMER
Once again, Mark provided excellent service.
3/7/2018
Joel P. VERIFIED CUSTOMER
Thanks you for the good service.
3/7/2018
Linda W. VERIFIED CUSTOMER
Very professional
3/7/2018
Clisley L. VERIFIED CUSTOMER
Yes, the service was completed in very short time.
Thank you
3/4/2018
Tom P. VERIFIED CUSTOMER
Max is the best, a consumate customer service professional.
3/3/2018
Julie W. VERIFIED CUSTOMER
This is my first service with Bob Baker Mazda....I can say I was very impressed that the mechanic working on my car cleaned up my battery cable without even asking.. and that they told me I needed my Engine filter and inside can filter replaced...by to mention to my surprise when I came to get my car I found it completely washed without them even asking! Many time when I go to a dealer I feel they try and find expensive things for me to fix... this was very teasonabl and I know it needed done! Excellent work! Thank you!